RC Desktop has stopped working

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  • Updated 4 weeks ago
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My soft phone app has the latest release but incoming calls and faxes don't show. I either have to log in to my RC account or use the app on my phone.
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Alicia Kredt

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Posted 4 weeks ago

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gary shannon

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This has been happening for months. I hope there is a fix for it soon.
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Chris Verdin

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Try closing the app. Right click the RingCentral app in the notification area near the clock.  Then select Exit.  Wait for it to close then launch the app again.  See if that helps.  I've been having issues where it appears to be working but I stop receiving all notifications and I can't call anyone but I can still search my contacts.  
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Cecile Glassy

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-06-28 This was fixed in the latest release to production version 10.01    If you remove the older version, then install the current version this should solve it.   If this does not resolve the issue, it is something for which you will need to create a support case.

To check your version#  by login to the RingCentral Desktop and select the GEAR button in the lower left corner and look for the About    choice in the sidebar 
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Shelly Roth

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I am not on this version, but when I check for updates it says I am on the latest version??  I am on version 10.0.0.30453

This has been happening to me periodically...not all the time.
(Edited)
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Chris Verdin

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I'm on that version and it's still happening.  
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Cecile Glassy

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If it were me, then, I would open a Support Case
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gary shannon

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I had to uninstall and re-install the newer version. I got the same message when I checked for updates. 
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Shelly Roth

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thanks for that information, Gary.
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Chris Verdin

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Yes, the check for updates doesn't work.  Download from RC's site and you'll get the latest version.
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Mike, Official Rep

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The "check for updates" feature does work.  Releases are pushed out to our customers on a controlled basis so not all customers have the latest version available at the same time.  When you go to the main website and do the download from there, you'll get a version that should work across the board for everyone, but, not necessarily the latest version.  The best thing to do, it check for updates through the applications since it's tied directly to your account.  
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Chris Verdin

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Our company has.  It still happens on occasion.  THey just have us wipe all our RC folders and then reinstall.
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Shelly Roth

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wipe all the folders???? lose all the data currently there???
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Chris Verdin

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Open a ticket with support.  I normally just rename the main folder to save my data.  But depending on what you want to save Support can help with that.
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gary shannon

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Welcome!
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Mike, Official Rep

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Folks the top level post on this thread is pretty vague. 'RC Desktop has stopped working".  This could mean almost anything. If it's a syncing problem that can actually be an issue with the network/router not being correctly configured.  If anyone is having trouble  please be sure to open up a support case and provide more specific details so we can properly troubleshoot.