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My soft phone app has the latest release but incoming calls and faxes don't show. I either have to log in to my RC account or use the app on my phone.
Posted 10 months ago
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200 Points
Chris Verdin, Champion
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2,874 Points
Cecile Glassy, Champion
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18,712 Points
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2018-06-28 This was fixed in the latest release to production version 10.01 If you remove the older version, then install the current version this should solve it. If this does not resolve the issue, it is something for which you will need to create a support case.
To check your version# by login to the RingCentral Desktop and select the GEAR button in the lower left corner and look for the About choice in the sidebar
2018-06-28 This was fixed in the latest release to production version 10.01 If you remove the older version, then install the current version this should solve it. If this does not resolve the issue, it is something for which you will need to create a support case.
To check your version# by login to the RingCentral Desktop and select the GEAR button in the lower left corner and look for the About choice in the sidebar
Shelly Roth, Champion
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1,362 Points
I am not on this version, but when I check for updates it says I am on the latest version?? I am on version 10.0.0.30453
This has been happening to me periodically...not all the time.
This has been happening to me periodically...not all the time.
(Edited)
Chris Verdin, Champion
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2,874 Points
Cecile Glassy, Champion
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18,712 Points
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200 Points
I had to uninstall and re-install the newer version. I got the same message when I checked for updates.
Shelly Roth, Champion
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1,342 Points
thanks for that information, Gary.
Chris Verdin, Champion
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2,844 Points
Yes, the check for updates doesn't work. Download from RC's site and you'll get the latest version.
Mike, Official Rep
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92,916 Points
The "check for updates" feature does work. Releases are pushed out to our customers on a controlled basis so not all customers have the latest version available at the same time. When you go to the main website and do the download from there, you'll get a version that should work across the board for everyone, but, not necessarily the latest version. The best thing to do, it check for updates through the applications since it's tied directly to your account.
Chris Verdin, Champion
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2,874 Points
Our company has. It still happens on occasion. THey just have us wipe all our RC folders and then reinstall.
Shelly Roth, Champion
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1,382 Points
wipe all the folders???? lose all the data currently there???
Chris Verdin, Champion
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2,874 Points
Open a ticket with support. I normally just rename the main folder to save my data. But depending on what you want to save Support can help with that.
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200 Points
Mike, Official Rep
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93,188 Points
