Re-directed calls.

  • 0
  • 1
  • Question
  • Updated 9 months ago
I recieved a new personal number for my phone. The old number should still be used for the company. I no longer am recieving them and they are going to my co-workers phone. How do I recieve the calls for the buisness line?
Photo of Nikole Smith

Nikole Smith

  • 80 Points 75 badge 2x thumb

Posted 9 months ago

  • 0
  • 1
Photo of Nicole Orlanzo

Nicole Orlanzo

  • 842 Points 500 badge 2x thumb
Hi Nikole,

Just want to make sure I fully understand the goal. You had a phone number which was assigned to your user (Nikole Smith) directly. You have just added another phone number and you would like both the first number and this new one to go to you directly. However, the original number is now routing to your coworker?

If you go to the Admin Portal > Phone System > Phone Numbers > Assigned you can search for that original number and see where it's pointing to. 
Photo of Nikole Smith

Nikole Smith

  • 80 Points 75 badge 2x thumb

I dont see the option for the admin portal, but yes to your above question.
Photo of Nicole Orlanzo

Nicole Orlanzo

  • 842 Points 500 badge 2x thumb
Are you an admin in your company's RingCentral system? If yes, when you login to the service.ringcentral.com website you can click the blue "My Extension" button on the top right and choose Admin Portal.

If you don't have admin rights then whoever handles the RingCentral setup in your office would have to look into this for you.