recent calls not updating

  • 0
  • 1
  • Question
  • Updated 9 months ago
  • In Progress
US account. I have a user who cannot see their recent calls in the app without logging out/in to the app. They have re-installed the app and I have confirmed the firewall settings with the network team.  Any suggestions would be greatly appreciated. 

thank you,

John
Photo of John Torkos

John Torkos

  • 80 Points 75 badge 2x thumb

Posted 9 months ago

  • 0
  • 1
Photo of Bond007DMC

Bond007DMC

  • 1,558 Points 1k badge 2x thumb
Is that in the RingCentral phone app? Glip (RingCentral) App? Windows? Android? IOS? Mac? I am having similar problems with RingCentral App for Windows not always syncing correctly. The web version seems to always be up to date. The Android app does not always reflect recent calls, etc. I believe there are definitely sync issues between all the apps. And... let's not even talk about contacts and [NOT]being synced across all platforms!
Photo of John Torkos

John Torkos

  • 80 Points 75 badge 2x thumb
This is the RC Phone app for PC. Just updated, made test calls, left voicemail. User does not see any missed calls or voicemail in the app until he logs off/back in.

thanks
Photo of Saadet

Saadet, Employee

  • 68,092 Points 50k badge 2x thumb
Hey John, please contact our Support Team so that they can gather logs on this issue. Seems very strange!