Considering the first point, you will need to answer/hangup directly at the front of the computer. Then, any wireless headset+mic for PC/Mac should work fine.
We use Jabra 9470 series (with regular desktop phones), this wireless headset is very good and it has a PC connection by USB, but again, you can't get full advantage of the remote answering/hangup button.
I use a basically cheepo $50 Logitech wireless headset with my computer. It works perfectly, the only desire would be some noise cancelling features that the slightly more expensive headsets have. I can easily walk 30-40 feet away in the same room but walls and doors are an issue. (It is using Bluetooth and comes with a USB dongle)
• Blackwire C725
• Savi W710
• Voyager Focus UC
• Voyager Legend UC
• Encore Pro HW710
You can view the following page for more details: Plantronics Integration with RingCentral for desktop
In addition, the list below should be compatible (not necessarily recommended, may not have full call control capabilites).
•Blackwire 200 Series
• Blackwire 300 Series
•Blackwire 400 Series
•Blackwire 500 Series
•Blackwire 600 series
•Blackwire 700 Series
•Calisto 600 Series
•Calisto 800 Series
•MDA200 Audio Switcher
•Savi 400 Series
•Savi 700 Series
•Voyager Edge UC
•Voyager Focus UC
•Voyager Legend UC
•Voyager Pro UC
I am trying to take calls using the ring central desktop app with a headset when I am away from the office. It works for a couple of calls, and then stops letting me answer the calls. We get hundreds of calls, and have only one person to answer them, so we don't offer to let people hold too long, and they are not asked to leave a message. The error message I see from ring central says we have reached the maximum number of forwarded calls to a number. I don't know what that means.
I have called the support folks and they advised me to uninstall and reinstall the app, which I did. Again, it works for a couple of calls, and then the answer button stops responding while the call log scrolls by my screen.
Finally..., RingCentral starts supporting wireless headsets, now we can use the Plantronics headset to mute, hold, pickup, hang up, when plugged in or Bluetooth connected to a Windows computer. Good news...
Now PLEASE activate support for JABRA headsets...
I have an office using Ringcentral on Polycom VVX 410 phones that were procured through Ringcentral. Our old Plantronics CS540 headsets are not working properly with the polycom phones. When we pick up a call, the headset works fine, but then after several seconds, the headset turns off, the call remains on, and you have to tap the headset button again to make the headset work.
Does anybody have a troubleshooting to help fix this particular situation? Is there a configuration change or something we can make on the desk phones?
Even if you don't have a troubleshooting tip, can you recommend a wireless headset that you know works well with the VVX410 when it is powered by Ringcentral? We might just get new headsets if that is going to work better.
I got one of your recommended headsets - the Plantronics Savi w745 for my Polycom VVX 500 and couldn't get it to work the way I want it to. I called Support and was told you don't provide technical support for making the headset work with an actual phone - that your recommended headsets have been tested and recommended to work with the Desktop App. I wish that was more clear on your website.
Anyway, how I'd like it to work is that when I receive a call, I can pick up and end the call just by pressing the call controller button on the headset. Currently, it does not allow me to do that - I have to press the handset key on the actual phone which defeats the purpose of the wireless headset. If I buy an HL10 lifter, will it allow me to answer and end a call using just the call controller button on the Savi headset?
Plantronics Compatibility Guide
I have recently installed the RingCentral soft phone to my mac book pro. I'm on my 3rd headset and getting a tad frustrated. The first two were Logitech USB wireless headsets, and I had a great deal of problems with them acting consistently. The service would go in and out. Today, on my 3rd trip to Best Buy, I purchased the Plantronics Marque 2 Blue Tooth headset. It paired beautifully and all the settings are adjusted to it. Problem? The person on the other end of the line sounds like they are underwater, and they tell me that they can hear me "reasonably" well. Any suggestions. If not for the Plantronics unit I have purchased, can you tell me what type of headset seems to work well with MacBook Pro version 10.9.
I just started with RingCentral and trying to select the best headset that will use all the features of the softphone app. I'm only interested in monaural over the head or over-ear models. The main thing is that it allows a user to answer a call by pressing the headset button so that they can wander. Thanks for any help. Stephen.
2018-04-12 The new updated Approved Headset List article does not make it precisely clear that the list is for use with the RingCentral Phone app (formerly RingCentral for Windows or RingCentral Mobile app) and not with the actual "Phone (desk) Handsets".
It can be confusing for users who do not stay current with the news that the APPs have been re-named.