Recommended Wireless Headsets for Desktop App

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I'm looking to replace/convert our desktop voip phones to just a wireless headset and the softphone app, but I'm not wanting to spend $300 on a headset plus the adapter to make it function with the softphone as I just purchased new phones and headsets last year. Is there one your company has used succesfully? What headset would you recommend? Could we use just use any wireless headset with a usb adapter? Thanks!
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Posted 4 years ago

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Claudio (Customer)

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First important think to be considered: RingCentral Desktop Application (Win or Mac) does not support (officially yet) remote answering/hangup from a wireless headset/earpiece.
Considering the first point, you will need to answer/hangup directly at the front of the computer. Then, any wireless headset+mic for PC/Mac should work fine.
We use Jabra 9470 series (with regular desktop phones), this wireless headset is very good and it has a PC connection by USB, but again, you can't get full advantage of the remote answering/hangup button.
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Admin@BMBLLC

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Thank you, Claudio, for the information!
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Mark Thompson

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Go to Ebay for great discounts on Plantronics & Jabra headsets. Should be noted that RingCentral does not support the major headset vendors, although their software is available & both vendors would provide corporate support to RingCentral. You would have to operate the Soft Phone manually. We elected the Plantronics CS Voyeger Legend.
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Claudio (Customer)

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We use several Plantronics Voyager Legend paired with Cisco's 525G and Cellphones as well, with very good review from our users. But since this devices are using Bluetooth, the range is far less than others based in DECT technology.
(Edited)
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Mark Thompson

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Yes. Agreed. You will just have to set priorities. We use the headset with our mobil phones as well as out office phones. For us that was more important. If roaming distance is your priority, then the DECT system would better suit your needs. BUT I WOULD RATHER USE THE SOFT PHONE EXCLUSIVLY!
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Admin@BMBLLC

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Thank you, Mark, for your suggestions too!