Record all outbound calls EXCEPT in the states that require two party consent?

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Merged

This conversation has been merged. Please reference the main conversation: Record only calls in 1 Party States (not 2 party states)

I wanted to to see if we can make it so that we record all outbound calls EXCEPT in the states that require two party consent? There are like 10 or 11. Can you add that functionality?
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David Stadiem

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Posted 11 months ago

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J.B. Ferguson, Champion

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Actually, there are 12:
California
Connecticut
Florida
Hawaii
Illinois
Maryland
Massachusetts
Montana
Nevada
New Hampshire
Pennsylvania
Washington

My opinion - Since laws change often, even within the 12 states that require two-party consent, I personally believe that this won't be something that RingCentral will look at add to their system. Additionally, since new area codes are constantly being added to ALL states, it would require too many updates to keep current, along with any law changes.

Since the concern about this is regarding the outbound calls your company is making, personnel training is the much easier solution. When making calls to Florida, for example, DO NOT record the call. Simple enough.

Right now there are far too many basic functions, which have been documented in these forums for several years, that need work by RingCentral....this is functionality I just don't see them making. While it's admirable to make the suggestion, I'm just saying that I wouldn't get your hopes up too high for this type of functionality.

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Shaun Kilmartin

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This is something I asked for recently.  My reseller told me it was on their roadmap, but once I spoke to the RingCentral devs, they indicated that this is not a feature they are implementing, however it is doable with their APIs.  They suggested that I use either their in-house professional services or a third party consulting company.  They both want around 20k to implement this feature.  I find it ridiculous, considering Vonage Business natively supports this.

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