recording calls forwarded to a landline?

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We are contemplating forwarding a number to a landline to eliminate the possibility of a phone outage due to an internet or power outage (this particular # is used to call into a 24hr call center). Would calls to this number still be recorded within RC?
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tcm692

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Posted 4 months ago

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Jan Ferguson, Channel Partner, Champion

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Once it is out of the RingCentral system, it will not be recorded.
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Michel, Champion

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Think of forwarding as a hand-off.  RingCentral logs will record the activity of the call (called-in number, caller-id, IVR menus selected, etc.)  until the call is forwarded (handed-off) to an external number.  It does log which external number it is forwarded to, which is often some help when tracing calls.