Recurring Meeting Issue With Outlook Plugin

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I experienced an issue with recurring meetings reverting back to a fixed date/time and learned after meeting with RingCentral Support (Case #07470228) that this is because the Outlook plugin for RC Meetings assumes that when you set up a recurring meeting, you will be setting up a recurring calendar appointment as well. In this particular use case, I wanted to set up a recurring meeting to use with an external group on an ongoing basis, not tied to a regular Outlook appointment.

When I completed the scheduling process and closed out of the Outlook appointment pop-up (because I didn't need it), the recurring meeting appeared in my list of meetings as happening on today's date, beginning on the next hour.

The workaround for this is to uninstall the Outlook plugin. I am now able to schedule recurring meetings the way that I need to, but I have lost all of the features of the plugin.

My suggestion to RingCentral is to allow users to create recurring meetings but skip the Outlook appointment step. Making this a required component of the scheduling process limits the usefulness of the Outlook plugin.


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Teri Gillmor

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Posted 3 months ago

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Sam - U.S. Support, Employee

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Hello Teri,

When you select the outlook calendar when creating a meeting and have the recurring meeting feature checked, the only way to keep the recurrence is to select it in outlook.

However, if you select "other calendar" when creating the meeting, it will create a recurring meeting in the RC Meetings app that is not tied to your outlook calendar, and can be used as the recurring meeting I believe you are describing, without needing to uninstall the outlook plugin. I have included screen shots below.

Setting up a recurring meeting but not using outlook:



How the meeting looks on your meetings tab in the app:



Hopefully this helps!

Thanks,
Sam