Refresh or sync option on the softphone/desktop app

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  • Idea
  • Updated 2 years ago
  • (Edited)

1. We have a U.S account

2. Our school ("business") consists of online teachers who use Ring Central as our primary contact for calls & text messages with hundreds of students each day.

3. The feature being requested is a 'sync' or 'refresh' button within the softphone/desktop app.

4. Currently, the only option available for importing contacts is through the Ring Central website. However, when I transition back to the softphone for all other uses, the recent numbers imported don't show. Often times, up to 15 hours later they still aren't showing.

5. In order to exclusively use the softphone as suggested by Jason Uslan, this feature is vital. A sync or refresh option would be beneficial, as it would minimize frustrations and save time. Currently, we import contacts daily (we receive new students M-F) and then aren't able to communicate with them immediately, using the softphone. 

6. No related case number at this time.

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Shaunn Smith

  • 66 Points
  • hopeful for improvements

Posted 4 years ago

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Mike, Official Rep

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Try to log out of the Desktop app, then log back in again. Anything entered on the web portal should sync.  But yes, having a force "sync" button would be nice!  


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This reply was created from a merged topic originally titled Contacts won't sync.

I use Ringcentral for Windows and some of my contacts synced and some did not. On the iPhone app all contacts synced. I use chrome not outlook. How can I get the rest of my contacts to sync in the windows app?

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Adam Elsheemy

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Matthew Abinante

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YES! Please add a SYNC or REFRESH button
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Octavio Rodrigues

  • 62 Points
I'm having an issues with the faxes and getting them to update. Need to logout and log in back to refresh the fax list. There has to be a better way to do this....!