Refresh SMS to softphone?

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I was away from the office yesterday in a class.  It was a very busy day in the office with a high volume of text messages to/from my employees with my office manager--mostly scheduling conversations that I need to continue to reference.  I was going to review all messages after class to ensure nothing slipped through the cracks.  My mobile app had reset and I only had text messages from 5pm (probably 200 texts were gone)--this happens without warning or notice so I don't know if it's a purge, reset, update but would sure like to know and approve it before it happens.  But no problem--my desktop softphone is the master copy of all texts so I thought when I get to work, I'll do it there.  Nope--the softphone hasn't updated since Wednesday so 2 days of text messages with detailed scheduling instructions are gone.  

2 questions: 
1:  Does anyone else have their mobile app suddenly purge all text messages (voicemails strangely are all still there--going back forever)?  Is there a setting I can unselect to keep this from happening again?  
2:  Does anyone know how long the ring central server keeps text messages and is it possible to re-download or sync the desktop app to it and retrieve the missing messages?  

It's a pretty big deal--especially losing text messages that are less than 24 hours old.  Mistakes because of scheuling issues could cost us a lot of $ and reputation so this can't continue.  
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Sales Line

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Posted 3 months ago

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Bob Robinson

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Sometimes when there is a volume of SMS messages, the desktop app just doesn't refresh.  Have to scroll to the bottom and click the three dots to update the content.  I don't know where any record of text messages is kept (nothing in the admin Call Log for texts, unfortunately).
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Sales Line

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On my mobile app I hit the resync message inbox option under settings and it only refreshed to 7:30 this morning so again, messages that were sent at 6am are gone.  Are there no messages retained on ring central servers?  
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Saadet - Community Support, Official Rep

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Hey Sales Line,

Here is a KB article regarding Message Storage and Data Retention

I see that you've opened a few cases regarding this issue, looks like the Support Agent for case 07044170 is awaiting some more information from you.