Remote Call Pick Up.

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  • Updated 6 months ago
We have a small office (7 extensions) in the US and all are using Cisco phones on our RC account. Many times if someone is away from their desk, and their phone rings, you have to run over to their desk to answer it. We would like to have a remote call pick up feature so if someone is out for an hour or two, another person can pick up their line without having to physically move to their desk or change how the calls are routed all the time. Right now we just have three different lines that ring for one number. This works fine until you need to transfer the call to one of those 3 people because it creates a circular loop and then the call is in nowhere land. If we had such a feature, then if someone's phone is ringing, it would be much easier to pick their line up using a *### type function.
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Lane White

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Posted 1 year ago

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RC-Installer, Champion

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Just setup presence  This way you could answer a ringing phone from any other phone that is setup to monitor that extension.

Which phones do you have specifically?  

Some have more buttons than others to work with items like this.

Thanks

Chuck
Certified Ring central Consultant
chuck@yoritguy.com
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Richard Marino

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Hello, we would like to do this as well but from our RC-phone,  any suggestions

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Richard Marino

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Thank you
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Richard Marino

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The desktop app
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Jessica - Community Moderator, Official Rep

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Presence should still work as a solution for you Richard. Check out more info on presence here!
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Richard Marino

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I have although the presence is only for the desk phone. Unless I’m missing something. The app stay the same Thanks
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I followed up with support, they advised you can go to your user extension settings, Phones and numbers, Phones, Presence, Permissions. Here, any selected user will be able to pick up any phone call.