We have a small office (7 extensions) in the US and all are using Cisco phones on our RC account. Many times if someone is away from their desk, and their phone rings, you have to run over to their desk to answer it. We would like to have a remote call pick up feature so if someone is out for an hour or two, another person can pick up their line without having to physically move to their desk or change how the calls are routed all the time. Right now we just have three different lines that ring for one number. This works fine until you need to transfer the call to one of those 3 people because it creates a circular loop and then the call is in nowhere land. If we had such a feature, then if someone's phone is ringing, it would be much easier to pick their line up using a *### type function.