remove introductory greeting

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  • Updated 2 months ago
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How do you remove a introductory greeting that was setup by mistake?
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Joe Oxendine

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Posted 7 months ago

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Chris Verdin, Champion

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If you are an admin then Go to the user List, Locate the user and click on them.  Expand Screening, Greeting and Hold Music.  Uncheck User Greeting.
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Heather Zimo

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The user greeting keeps playing even though the box isn't checked.  Please help.
(Edited)
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Saadet, Employee

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Hey Heather, could you provide more details about what your user is hearing?
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Heather Zimo

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I hear it every time I answer my phone.  It says I have a call for Heather Zimo, press 1 to accept.  I don't think the caller hears it, just me.
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April Thompson

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If it is your desk top click on settings then calls then untoggle the button that says prompt. If it is your mobile go to extension settings, then call handling and forwarding then custom rules then incoming call information then play announcement before connecting and check never
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Saadet, Employee

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Thanks, April!

Hey Heather, here are some screen shots of what April is talking about :)
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April Thompson

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Most welcome