remove mac address of desktop phone from account

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I have mac addresses to desktop phones we no longer own associated with our account. How do I remove these mac addresses from our account and keep the phone line or phone number?    
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

I had this issue yesterday, the way to resolve this is provide the info in a support ticket and they will remove the Mac Addresses exactly as you listed, and then provide you with a confirmation that they have been removed. 


I had made a typo when adding a Mac Address for for a Polycom VVX500 and contacted them immediately - they had it removed within about 5 minutes. 


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You can open a case here:

Open support case online