Admin Portal: Removed Functionality (check users voicemails) in New Online Portal

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This conversation has been merged. Please reference the main conversation: Admin Portal: Bring back ability to see users voicemail count

I work for a Company that helps manage other Companies.  One way we do this is to use a Central Office, and numerous RingCentral Office Numbers for each Company to help save them costs.  The reason why RingCentral was so great for this was because one person could log into the Admin Portal and with the click of one button, in this case "Users", and see new voicemails and total number of voicemails for each User/Company Office Number in about 15 seconds.  We could then forward the voicemail to the person who needed the message, whether it be the  Accounts Payable Division, Managing Partner, IT Head, or anyone really, no matter where in the country they might be.  The efficiency of this functionality could not be beat and it is the main reason why we chose RingCentral as our Phone Provider in the first place.  Efficiency and Productivity is key in a business like ours.

This functionality has now been removed with your latest Online Portal Update.  We can still check voicemails but now it is a giant unproductive pain.  I just did a test, and what used to take 15 seconds now takes over 15 minutes.  That's around an additional two hours per week and over 100 hours per year to do something that used to take us no time at all.  I played around sorting the reports and call logs but that is not very efficient and very easy to miss something if there is high call volume that day.  This is also not Efficient or Productive for us either. 

They ability to quickly see new/total voicemails was perfect before.  Now, I am not sure why we need RingCentral at all without this functionality.  We really need this added back in an update soon.  Our Company is expecting a great deal of growth here in the new year and we would be adding a ton of new users.  With this functionality removed, the cost of using RingCentral may now out way the benefit of using it, and that never goes over well in the Board Room.  Please re-enable this functionality please. 
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Posted 4 years ago

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Mike, Official Rep

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Thanks for your feedback. Our product team is still working on this site and this will be communicated to them.  I'll merge this into a related post for more visibility. 

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