Fax: Add option to remove fax header

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  • Updated 1 year ago
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I need to be able to send faxes without the header appearing on the attachments.  The old Softphone app allowed you to have a blank header but the new app doesn't.  Please add this feature to the new app or I will not be able to use RC anymore!
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ANNE MEGANCK

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Posted 3 years ago

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Kim, Alum

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"By law, each fax transmission must have a header or footer that clearly states the caller's name, telephone number and the date and time of transmission. All fax machines manufactured after 12-20-92 must have the capacity to print this information on either the first page or, preferably, every page of the transmission. Again, the company or person on whose behalf the fax has been sent is ultimately responsible for compliance."  
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Claudio (Customer)

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The last part of the cited paragraph releases the responsibility from RingCentral, so why RingCentral is forcing to print this header?
And, if it was available on the RingCentral previous softphone, why not now ?
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mike eziuloh

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That is a good question. If Ringcentral is released of the responsibility, why must we print the header if we choose not to?
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mike eziuloh

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This reply was created from a merged topic originally titled Please add date stamp removal.

Home Health Agency
Date stamp
We receive and send a lot of faxes to MDs, other healthcare offices.
(Edited)
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ANNE MEGANCK

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As long as there is a cover page identifying the sender, there does not need to be a header on each page.  The SoftPhone allowed the removal of the header, other faxing companies are allowing that as well.  Why can't Ring Center offer that option for those of us who need that?

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ANNE MEGANCK

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At the risk of repeating myself, it is crucial for my business that I be able to produce faxes without any header or footer imprint at the top/bottom of each page.  Other eFax companies offer this feature.  This feature is currently available when I use the SoftPhone software.  I am simply asking that you carry that feature over to the new RC desktop app.
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Time Warp

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I use the custom header feature on the old softphone.  I should have checked that the feature was int he new RingCentral for Windows before deleting old version!

I need to be able to put a claim# on each fax page header.   So, if I could use the "Other" phone field in contacts and place the variable into the header, this would serve my needs very well.

How about a work-around guys?    What file do I need to edit?
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Mike, Official Rep

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Does it have to be in the header?  Will it work to just put it in the notes field? 
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Time Warp

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Since I would like the information to be printed on each page, the header makes the most sense.  The Notes variable only prints once on the cover sheet.   If there is a way to make the notes field print on every page such as the bottom of the pages, that could be a work-around I suppose.
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Time Warp

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Full customization capabiliy of the header is needed and not unreasonable to ask for. Releasing a new product without breaking existing functionality shold be the goal here.  Is anyone at RC LISTENING?
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Frank Boccuzzi

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Bump
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Mark Ungeheuer

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Bring back the old softphone with optional custom header. Dislike the new one!
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Jonnel Sunga

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This reply was created from a merged topic originally titled how to fax remove details at top.

Customer would like to remove the details on the top of the page when sending fax
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ANNE MEGANCK

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This reply was created from a merged topic originally titled Restore ability to remove banner header on faxes.

The old softphone included the ability to edit and even remove the typical banner heading that appears on each page of a fax.  I work in the medical field.  My clients require that the faxed pages NOT show the typical banner as these document go into a patient's medical record. In other words, the faxed pages need to look like they have just come out of a printer.

As an example of what I am requesting, see Microsoft's own Windows fax program that has a box that you can uncheck so that the banner does not appear.  See screen shot below.

I am requesting that you make this feature available again.  Without it, I am unable to utilize RingCentral for 99% of my business.  I have, therefore, downgraded my plan.

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Michael Alvez

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Lets get this revived since this feature has not been implemented yet. Our CEO is trying to fax a contract and the header is appearing on all pages. It should only appear on the information page of the fax. The document being sent over should remain the same on both sides.