Removing "Unavailable" Code

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Is it possible to remove Unavailable which can be found by Launch Agent tab and is directly under Available. Agents are able to enter that state manually which doesn't accurately record their unavailable reason. We have multiple sub codes that our agents need to select. We've tried to remove the Unavailable code through Unavailable Codes through Admin > User  > Unavailable Codes. I believe the issue is with our unavailable code ID is 633 which is for wrap up
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Ahn Nguyen

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Posted 2 years ago

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Mike, Official Rep

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Just wanted to let you know I have not overlooked this post.  I'm looking into this. 

Mike
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Ahn Nguyen

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Thank you Mike!
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Mike, Official Rep

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I've just been advised that this will need to be escalated through a support case.  

Can you please submit all the info here: