Rename a softphone

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  • Updated 4 months ago
Please add the basic feature that lets Admins rename an unassigned softphone. As it is, Admins can only rename desk phones but not softphones. 
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Oto

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Posted 4 months ago

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Dan Davis

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Isn't the softphone part of the user account and a physical phone a separate account?  I'm trying to grasp what you are asking for - you are wanting to reassign a softphone, which is a user to another user?  If so, (not ideally) but you can always rename the users account (but beware all the original users configurations carry over).  
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Oto

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A softphone is not really part of the user account, despite how tightly RingCentral integrates the two. For example, if you delete a user, the softphone will become unassigned with its associated phone number. I have about ten unassigned softphones that I cannot rename. Of course, I can always rename the softphone before I delete a user, but my point is that I shouldn't have to. You can easily rename a desk phone, so why can't you rename a softphone? It's a basic feature that's lacking.