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Replace fax machine...

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Updated 3 years ago
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We are wondering if there is a way to replace the standard fax machine? We know we can send faxes out via email (outbound). But can we utilize RC to do inbound to a fax number? Faxes might come into a mailbox instead of to the machine itself anytime something is sent to that number.

660 Points

Posted 3 years ago

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Cheryl Pelletier

424 Points

Yes - this is the only fax machine we use - you can send via email or from the web site - which ever works for you - the emails come into three email addresses so someone sees them no matter what.

2 people like this

Mike, Official Rep

94,358 Points

Thanks for chiming in Cheryl!!!

To add a little more clarification, with RingCentral you can send or retrieve received faxes via the RingCentral Desktop app which you can install on a Mac or PC, or you through our web portal.

Let us know if you need more details.

Mike

660 Points

The desktop app does not work in the Citrix enviroment - we have thin client devices that act as basically a dummie terminal to get employees to the servers which then host our applications.

What are my options?

RC-Installer, Champion

27,790 Points

How would you like to receive in bound faxes? In E-Mail?

What would be the best scenario for you?

Chuck
Certified RC Installer

660 Points

Yes, probably email. So if someone faxes something to that accounting fax number, it would instead get re-routed to email. Or if there is something else we can do to eliminate evening paying for that analog line and utilize RC?

RC-Installer, Champion

27,790 Points

Yes, that is how it would work. I usually setup a virtual extension for the fax number, If you have one to port from an analog line then do that first.

This is how I setup all my customers

You fell comfortable with doing this work?

If not let me know

Chuck
Certified RC Installer
Chuck@yoritguy.com

660 Points

I would need some instructions and then might be okay trying to set it up...

RC-Installer, Champion

27,790 Points

The number porting could be a bit intimidating for some. Have you ported numbers before? I would start by porting that analog fax number over to RC, then once it is there, associate it with the new Virtual extension you create for Faxing

You create a user without a phone (This is also called a virtual extension) assign password ETC and get it all set, then turn off things like on hold music , screening, voice mail ETC, as these things are not needed for a fax line.

Then in the notifications section put the E-mail address you want the faxes to arrive at

Should be that simple

Chuck
Certified RC Installer
Chuck@yoritguy.com

660 Points

Randall Ayers and his team helped me port all of our regular numbers from Sprint, but not the fax lines. Do I contact the vendor who has the line now or can do the porting process through RC? Should I contact Randall?

RC-Installer, Champion

27,790 Points

The porting process gets initiated through RC No need to talk to existing carrier (Sprint)

You just need a current phone bill from them as you have to upload it I think as part of the process.

Make sure all spellings are correct in name and address as the slightest thing could delay a port

Thanks

Chuck

660 Points

Okay. I should wait to set up the virtual extension until the porting process is complete?

RC-Installer, Champion

27,790 Points

No you could do that now and test with the existing fax number on your account.

This way everything is working and when he number ports you are done.

Thanks

Chuck

660 Points

Ok. Did that I believe. I have a unassigned extension with a local number now on my admin account.

660 Points

And also submitted the port request for one number - 3037773847

660 Points

Hi Chuck,

Did not see any more input from you - please advise...

Allen

RC-Installer, Champion

27,790 Points

What else are you looking for Allen

Last I saw you put the porting request in so now it's just a matter of time waiting for the numbers to transfer

660 Points

Ah...okay. I thought you mentioned a way to test before that even happened... :)

RC-Installer, Champion

27,790 Points

Well, there should be a Fax number on your account already that you could use, That is the number you will replace once the porting is completed

Thanks

Chuck

660 Points

Hi...got a notice this morning from RC that the fax line has been ported over from Birch to RC. So please walk me through necessary steps now to have any thing faxed to that number now go to an email or two???? I think this is the process right?

2016-12-09T16:22:16+00:00

Mike, Official Rep

94,358 Points

You would set that up under the Notifications section: Fax: Receive attachment in email

If you need more detailed step by step instructions, you'll find them here: Editing a User's Messages & Notifications Settings through the RingCentral Online account

(Edited)

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660 Points

But how do I get that number associated with the "messages only extension"? Doesn't the 3037773847 fax number need to be connected to the extension?

660 Points

Per the previous instructions I set up a virtual extension...

660 Points

Got it set up! Thanks.

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