This is for US accounts. We are a reseller and this affects multiple accounts. When our clients have employees come and go, they often want them to use the same extension and phone as the previous emplyee. To currently do this you need to change the settings for the extension and the phones as well as change passwords and delete old mesages etc. It would be great if there was a reset button or switch to new user button that would take care of all of this in the background and jsut let you setup the new user name password email etc to save time.