- Account type - U.S
- A brief description of the business - law firm
- A high level description of the product or feature being requested -
Currently analytics performance reports only reports on calls directly to an extension, it doesn't have an option to report on number of calls answered by an extension from a ring group
- A typical use case scenario explaining how your business would use the feature - To see how many actual calls an extension is answering, if they're in a ring group they're receiving more calls than what is reported currently in analytics
- Benefit of such feature - getting an accurate number of calls answered.
- Number of Users and/or Digital Lines - ~550