This conversation has been merged. Please reference the main conversation: Track Do Not Disturb/Busy on the soft phone
Need to be able to get a report of start and end time when a user put on unavailable (Busy or Do not Disturb or Invisible) and when they come out of it. This is important for us to track productivity. I am sure most will agree. Account type : US. This is for Customer Support department for our business.
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