Reports not working

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Premium - enterprise account

The call log seems to work fine. Reporting isn't working at all it seems. Changing dates doesn't seem to work.I am trying to look at last nights data. On the Call Queue Report I have no Queue filter options even though I have 2 Call Queue groups currently. When I change the dates to the dates I need to see statistics on the date below the report field is Dec 30 1899. So far I can't do anything to fix this. Chatting with support they said it was a known issue, and that they logged a ticket with the Product Dev team. No ETA on resolution.
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Joseph

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Posted 4 years ago

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Kim, Alum

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In a future release, the reports tab will be updated.  But currently it could take 72 hours to generate depending on the call volume. 
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Joseph

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Thank you for the quick response. any idea when this release is coming?
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Kim, Alum

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I don't have release exact dates, but soon. :-)
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Joseph

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Thanks!
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Sonia Singh, Official Rep

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The new version is starting to roll out and the process should complete in the next couple of weeks.  I'll follow-up with you offline to give you more specifics for your account. 
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Joseph

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SWEET!!! Can't wait! Is it sad that I am more excited about this update than I am about the Applecon today?
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Shawn

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Did the update fix your problem? I'm having the same problem right now.

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