Reports: Export to Excel for IVR and Call Queue Settings

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We are looking for reporting or the ability to export to excel to show all of our call queues/ IVR's and their settings. As we continue to grow and add hundreds of IVR's we would like to have an easy way to show this data without having to go into each queue/IVR separately. This data would include the Call Handling settings, members of the queues, etc. We would love to see this feature in the next firmware update. 
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Lily Morris

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Posted 2 years ago

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RC-Installer, Champion

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Lilly, sounds like you want to look at Contact Center.  The call queues provide some functionality but if you are looking for more reporting and options in your call center, then it would be worth looking at contact center.

I could assist you with understanding the features and options.

Let me know

Chuck
Certified RC Installer
Chuck@yoritguy.com
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Brandon, Champion

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I read this as just wanting to export system settings to be able review large amounts of data easier in excel, etc.  If so, I agree this would be a great feature and even better would be the ability to export and import data.  This would serve as a way for customers to back up their configuration data and also greatly simplify implementations and mass changes.
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RC-Installer, Champion

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Your are right Brandon,  I read this to quickly

Thanks

Chuck
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Lily Morris

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Yes Brandon, that is exactly what I am looking for.
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Martin Samson

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I too would like a call routing and queue settings export or report. Then we can easily review settings against our requirements.  
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Renee Bugbee

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YES PLEASE! I want to be able to see who has "allow join before host" enabled on their conference calls, and be able to review/make mass changes without going into each extension.
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Renee Bugbee

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Another setting I would like to mass update is VM to text - why do I have to go into each extension to update?