Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.
In the past 60 days, we've had a total of 1980 calls, 1815 answered, 101 missed, and 64 voicemail. The Missed calls for the Ring All call queue under the user details is easy enough to figure out; there are only 34 Total Calls for Ring All, and all 34 are Missed. I think it's safe to say that those 34 calls were the only ones that weren't answered at all. However, I'm unsure what would make a call register as missed for a user extension.
- Our main receptionist (ext 402) has 1099 Total Calls, 1093 Answered, 5 Missed, and 1 Voicemail.
- I'm second in line to answer the phones (ext 405), and I have 237 Total Calls, all answered.
- Another agent (ext 403) has 258 Total Calls, 158 Answered, 45 Missed, and 55 Voicemail.
Could you please explain how a call registers for Missed or Voicemail in these cases?