Reports: add more advanced filters

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  • Idea
  • Updated 1 month ago
  • (Edited)
I would like a filter added to all report pages so i can remove all internal team calls, blocked calls, abandoned calls and Voice Messages. Currently all of these shows up in the incoming reports so we are not getting an accurate number from calls just from our customers. There maybe other items that can be filtered as well for Inbound & Outbound calls. We need to see just outside callers/customers that attempted to reach us so i can get a percentage of missed calls vs. answered calls vs Voice Messages.
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Steve C Hesse

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Posted 3 years ago

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Larry Mui

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This reply was created from a merged topic originally titled Reports > Queue Activity and User Activity Tabs - Filter Data by # of Rings.

It would be very useful to have an option in the Queue Activity and User Activity tabs of the Reports section to filter the data be the number of inbound rings.  Or display a summary of calls by # of rings.
(Edited)
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Jayson Naker

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This reply was created from a merged topic originally titled In the CALL LOGS or REPORTS it should give toltals of inbound/outbound minutes!.
(Edited)
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Lucas

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This reply was created from a merged topic originally titled Separate managers access to reports.

A simple browsing shows me this idea is not new, but you are not acting on it. All Managers or heads of departments, companies, work teams should have a separate access to the reports and maybe some other features, without gaining administrative access over the whole system.
(Edited)
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Don Magnayon, RingCentral Implementations Advisor

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This reply was created from a merged topic originally titled Missed calls Reports.

Hi Team.
My customer want the ability to show missed calls per user on the reports tab > user activity.
Thanks.
(Edited)
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Amy Kohnke

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This reply was created from a merged topic originally titled I need to be able to run reports that show the actual amount of time spent on the....
(Edited)
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Caleb Sanders

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This reply was created from a merged topic originally titled Call Length filter scroll bar in Reports.

I love!!! the new reporting interface! However, please return the ability to manually type in a specific call length into the filter bar. Currently it is highly inaccurate and does not seem to accept all values. For example, when I try to set it to 39 seconds, the closest to the 30 second cutoff my company uses I can find, it resets to 0 seconds. The closest I can get to a value it will accept seems to be 52 seconds.
(Edited)
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Admin

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This reply was created from a merged topic originally titled Re-setting "Reports" Section.

Add an option for the Admin user to be able to re-set the "Reports" section completely instead of just having the option to change the date range.
(Edited)
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MomentumComm

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Ability to add/remove additional filters to the Phone Detail or Call Detail Reports would be nice. Example, I would like to add a User column to the Phone Detail report so I could see the User that it tied to a particular number.
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BRANDENBURG

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This reply was created from a merged topic originally titled Daily Dialed Report Additional Filter Option.

Have an option on your RingCentral Manage Report Subscription setting to select what time the report to generate. Like adding a FROM and TO field to the selection. Thanks!
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Dennis Backherms

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This reply was created from a merged topic originally titled Summary page filters.

I would like to have the ability to use filters on the summary page.  I want to create a filter to summarize a group of users rather than the entire account.  -US Account
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Mark

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This reply was created from a merged topic originally titled Advanced Filter in Summary Tab in Reports.

Advanced Filter in Summary Tab in Reports
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Jasmine

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  1. Account type : Office Premium 20 - 99 line [T1_RCO_20_P]
  2. A brief description of the business: not discussed
  3. A high level description of the product or feature being requested: customer needs to set up and receive a report for calls received during business days/hours.
  4. A typical use case scenario explaining how your business would use the feature: customer would simply select those parameters online and create a report for it. The report to be received will no longer need to be filtered by the customer.
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 06780119 
  7. Number of Users and/or Digital Lines 40 users / 32 digital lines
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Kline

  • 72 Points
  1. Account type : Office Premium 2 - 99 lines 
  2. A brief description of the business: not discussed
  3. A high level description of the product or feature being requested: A report for calls received during business days/hours needs to be created / received.
  4. A typical use case scenario explaining how your business would use the feature: User would simply select those parameters online and create a report for it. The report to be received will no longer need to be filtered on excel.
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07472301
  7. Number of Users and/or Digital Lines 27 users / 20 digital lines

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Soto

  • 62 Points
  1. Account type: Office Standard 20 line 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: for additional filters to be added to reports such as removing weekends from the date range
  4. A typical use case scenario explaining how your business would use the feature: customer would like to monitor weekday calls within a month or a year or a quarter, but remove the weekends. Customer can select a date range and there would be an option to remove weekend activity. 
  5. Benefit of such feature: ease of use
  6. Number of Users and/or Digital Lines: 49 extensions / 23 digital lines