Reports of fax issues. 11/14/17 - Resolved

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Issue Resolved

Our team is working on an issue causing long delays with outbound faxes. Customers' inbound and outbound calls and inbound faxes are not impacted at this time. 

To see if your account may be affected, go to the Service Status site.

We'll post updates to this thread as we have more information. 



Mike 
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Mike, Official Rep

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Posted 10 months ago

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WeatherWorks LLC

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I see there was some improvement overnight, but we're still having problems. Any further updates besides what I see on the status page of you're still working through things?
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Greg Diebel

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I too would really like to know when this is resolved. My faxes are getting stuck in busy, some are sending some are failing.
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Saadet - Community Support, Official Rep

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Hi Everyone,

Our Engineers are still working very hard to get this resolved. Once I receive an update, I will be sure to update this thread ASAP!
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Greg Diebel

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It appears to be resolved for us.
I don't know if this is related, but I have a user trying to send email-to-fax to international numbers and we are not even receiving confirmation emails.
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Saadet - Community Support, Official Rep

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Hello Earth Island Institute, 

If you haven't already, please open up a case so we can investigate :) It could be related but we need to take a closer look in order to verify!
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Sales Line

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Also not sure if related but my mobile app appears to have updated on 11/14 (all text conversations prior to that have been deleted)—since then, no texts from me to an AT&T phone are going through. I don’t get any indication of the failure so it looks like everything is normal, and I can receive calls/texts from AT&T numbers. I have tested it with a dozen employees and colleagues who have AT&T and they are ENT receiving any of my texts from ring central. The mobile update may be a coincidence but this problem pertains to texts sent through the mobile app AND the desktop app
(Edited)
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Saadet - Community Support, Official Rep

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Hello Sales Line, 

That sounds unrelated. I would suggest contacting support so we can investigate :)
(Edited)
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Update 11/16/17

The issue is now resolved :)

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