9/10/18 - Reports of Phones Not Registering - Resolved

  • 2
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
Hello Everyone, 

We have received reports of phones being unregistered and not being able to receive/make calls. Our team is investigating this currently. If you are having issues, please open a case and include the following in the case notes:

Parent 07629522 -INC-21576

Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,212 Points 20k badge 2x thumb

Posted 2 months ago

  • 2
Photo of ROSAS

ROSAS

  • 80 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Where Did You Go, Customer Support???.

Good morning - Does anyone know of problems with the system? The phones throughout our office went dead, they were fine this morning but now all are down. I've tried calling Customer Support but have been on hold for almost 25 minutes, and there are no agents available for chat support! Very frustrating. It's Monday, 9/10 11:30 AM CST. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,212 Points 20k badge 2x thumb
Update 9/10/18 11:01 am PST

Hello Everyone! This issue is now resolved. If for some reason your phone is still having issues, please reboot it and contact Support for further troubleshooting.