Reports: Question about Missed and Voicemail

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  • Updated 4 years ago
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In the new reports view I'm wondering if the data shown for "missed" and "voicemail" represent all calls or only calls during the set business hours.

In other words, does it include voicemails and calls missed around the clock, beyond the time that our office (and phone lines) were open?
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Brandon Scivolette, Champion

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Posted 4 years ago

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Sonia Singh, Official Rep

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Official Response
Brandon: it includes calls through out the day.  As Mike said, we're working on delivering additional details in the Reports related documentation.  We'll make those resources available soon.