Reports Show Full Breakdown of Each User's Time on Transferred Calls

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  • Updated 2 years ago
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1: Account: UK
2:  IT Recruitment Specialists
3:Live Reports/Historical Reports :
The duration for the total call time to add the portion of the call the user spoke for and not the total call duration when call was successfully transferred to another user.
Currently, the duration for the total call time adds to both user even if the call was transferred from one user to another.
4: They need is for accurate reporting
5: Accurate Reporting (Head count)
6: 06417440 
7: 27
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Posted 2 years ago

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