Reports slow to update

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This conversation has been merged. Please reference the main conversation: Provide real-time call logs and reporting

Anyone else having issues with the user call activity report not updating for 24 hours?  

I can pull activity from 2+ days ago, but every time I try to pull real-time, or yesterday's stats, everything has a value of zero.  

 I ALWAYS want to check stats real time, and every morning, to talk to reps about how yesterday went.  Why is reporting lagging for 24+hours?
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Jason Svatek

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Posted 5 years ago

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Kim, Alum

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Reports are not "real time". There is at least a 24 hour delay.

In order to get real time, please contact your sales rep for RingCentral Contact Center.

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