require passcode to leave a voicemail

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We use RingCentral so that Non-IT staff can leave a voicemail outside of our normal business hours when they experience a technical problem that requires IT help.

In the past 12 months, we've received 13 calls to the extension set up for this purpose. However, 12 of those were spam calls.

So we woke up our staff to deal with a spam call.

Is there a way to require a caller to enter a code before being granted the ability to leave a message at an extension?

**EDIT** Apologies- I just realized that I didn't include the requested details from the example feature request- Sorry!

Here goes:
1. US account
2. Scientific/Government
3. requesting a passcode prompt before callers can leave a voicemail
4. see above
5. see above
6. no case number, just a support chat with Laira Vianca B starting at 2:06:50 PM on Wed Oct. 3, 2018

I'd be more comfortable answering question #2 in more detail if this was a private channel.

Thanks!


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Marty Boegner

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Posted 1 month ago

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Brandon, Champion

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What is your call flow to this mailbox like?  Is it just a direct line that goes to voicemail?

Maybe you could make an IVR and require some key presses to get to the mailbox like, "For after hours support press 1" then, "to leave a non-urgent message press 1, to leave an urgent message press 2"

This would require some human intervention and might help avoid the automated scam calls from getting to the mailbox at the end of the IVR.


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Cecile Glassy, Champion

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Great suggestion Brandon! Throwing Gold Stars at you from over here!   This is exactly why the User Community Forum is so great - folks think up solutions and help each other over the bumps
(Edited)
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Marty Boegner

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Thanks for the suggestion, Brandon. While it's movement in the right direction, pressing a number as directed vs. pressing a pre-shared 4-digit code isn't exactly what we're looking for. We'll give it a shot and see if it cuts down on the empty messages we receive.
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Brandon, Champion

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I suppose if you are going to pre-share the codes you could just make several virtual extensions like 1234, 2345, 3456, etc. and configure them all to deliver to the same mail box. I am not sure if it would prevent the scam calls, but it might since your customers would have to first hear an announcement and then dial their code.