resend welcome email to current extension.

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  • Updated 6 months ago
Hello All
I was hoping i can get some help and see if there is a way to re-send a welcome email to a current extension. We rotate extensions and a user would like to set up their account with the current number and extension. Is there a way to re-send the welcome email without having to create a new user? thanks in advanced.
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3011 - Gus Reyes

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Posted 8 months ago

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Saadet - Community Support, Official Rep

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Hi Gus, you can only resend the Welcome Email to an extension that has not been activated. 

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Lee, Champion

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I would like this functionality also. It would be convenient for positions that have a lot of turnover. I do the work around of deleting and creating a new extension. 
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Les Waggoner

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+1 for this functionality for me as well.
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Jeff Stucki

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I would also like to resend the welcome email. We recycle RingCentral accounts and have some positions with high turnover. I would like to be able for the new users to receive the same instructions as previous user.
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Nebula Support

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So am I to understand for the millions of Ring Central users that turn-over is NOT an issue...
Changing the PIN, Password and Security question without the link to reset is ridiculous...
I guess I will create my own document to help the new users through this, unless someone already has...??? 


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Cecile Glassy, Champion

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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-11-14 We have a certain number of phones reassigned every week because we have a lot of users whose job assignments move from location to a different location etc.    We set everyone with a single generic initial Password, initial PIN and initial "Secret Question/Answer" and   pre-provision their phones before they start (if a new employee) or move (if a reassigned employee) A generic sample of the doc we send to them in their initial Onboarding is here http://ringcentraladminusersgroup.org/downloads/RingCentralBasicStartHere.pdf

The pre-provisioning notes are here http://ringcentraladminusersgroup.org/faq/preprovisioning.html