How do I reset the voicemail pin, password, or security question?

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I have a user that has forgotten her VM pin. How do you retrieve or reset it?
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Alejandro

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Posted 5 years ago

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Sonia Singh, Official Rep

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This can be done by logging into your account at www.ringcentral.com.  Use admin credentials to log in.  Once logged in, go to Manage Users, select user name from list of users , select User Info in the right panel and then select User Password.  You may enter the Admin password as the current password to reset the user's PIN.
(Edited)
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Liz

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This reply was created from a merged topic originally titled How can I reset my password?.

I am in the US. My goal is to turn off call forwarding. (In order to do this I need to log in to my account but I don't know my phone number or my password)

I only use a cell phone. Thanks!
(Edited)
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CG Front Desk 1

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This reply was created from a merged topic originally titled I need my password for my voicemail.

I need the password to my voicemail. I have 5 messages i cannot access
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Steve A Davis

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This reply was created from a merged topic originally titled Can't sign on does not except my password or the city I was born.
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Moharram Ally

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This reply was created from a merged topic originally titled why do I have to reset my password while I didn't foret it.
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Mike, Official Rep

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Official Response
Please visit the following page for step by step instructions explaining how to reset your Voicemail pin, password, or security question. 


Changing or Resetting a User's Password, Pin or Security Question

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