Resolving poor call quality issues?

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This conversation has been merged. Please reference the main conversation: Network requirements, and troubleshooting call quality (QOS) issues.

Moved to RingCentral a month ago, using 2 lines on Android phones. Call quality is really bad, reminds me of VoIP in the 90s. Constantly cuts in and out, calls will drop if I don't sit perfectly still. When calls are ok, they are quiet.

Seems the same on both wifi and 4G. Before we had Google Voice, which is also a VoIP system I believe, and call quality for that free service was considerably better!

Opened a case a week ago and have not heard back. Anyone have suggestions for ways to improve call quality, other than changing companies again? Thanks.
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David Hecht

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Posted 6 years ago

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Mike, Official Rep

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Official Response
Hi David,  I'm not sure if you need help with this but, this almost always boils down to the quality of the network you are connecting through.

This page is the best place to start troubleshooting.
VoIP QoS Frequently Asked Questions

Also, perform a Bandwidth and QoS test to determine the current download and upload speed of your Internet connection.