Resurrecting an old number on ring central

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  • Updated 4 months ago
So I had a ring central that canceled in November 2018. I wanted to get my old number/account back. I chatted with an agent online and when I gave him the number, he couldn’t find it in the database. I gave him my email address, and he “found the number” and advised I needed to get a new account created. I create a new account using the same email address as the previous account. I call back support and they can’t find the number anywhere. I suggest a port, and he said according to the port they still have the number and are not able to complete the port, but yet my number doesn’t show up in the database.

Any suggestions???
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Joshua Nichols

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Posted 4 months ago

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Jenn, Official Rep

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Hello Joshua!

Can you give us more details through our email?
Please reach us at community.support@ringcentral.com

Thanks!