Reverting to Default Profile Picture

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I updated my profile picture from the generic standard icon.  Now when I join a ringcentral meeting my profile picture appears.  I can't seem to revert back to the standard generic profile icon.  How can I do this and remove my profile picture from Ring Central Meetings? 
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DH

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Posted 10 months ago

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J.B. Ferguson, Champion

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It appears that RIngCentralhas removed the Advanced Features menu selection in Settings (at least in my instance). That's  where you can edit your profile and delete the photo. I can't remove mine either.
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Saadet, Employee

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Hey DH, do you use the RC (Glip) app? Also, could you show me where you changed your profile picture in Meetings? I've never done it so it would help me to understand :)
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DH

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This is precisely my question :)  I changed my profile in the GLIP all and now it displays when I join RingCentral meetings.  I don't understand how that happened and would like to disable it. 

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Saadet, Employee

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AH! So, RingCentral Meetings and Glip now talk to each other - this is so that when you're on an RC Meeting, your Presence in Glip reflects that :) Which is a really nice feature. 

Because these two programs talk to each other, Meeting is pulling your profile picture from Glip. I'll see if it's something that can be changed but I don't think it is.
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DH

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Thank you.  I'm one of several hundred in our organization that have a profile pic in Glip but the only one that has my profile pic appear in RingCentral.  There must be some setting that is enabling this 
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Saadet, Employee

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Hey DH, got some more info. At this time there's no setting in Meetings to update your Profile Picture. However, you can change it in Glip and that will update Meetings.
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Anita Williams

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I am having this same issue. The profile picture from Glip (which we use internally) suddenly appeared in RingCentral Meetings (which we use for both internal and external meetings). The size is skewed. I could change my profile picture in Glip, per Saadet's suggestion, but it didn't update in RingCentral Meetings.

I also tried changing it on the Android RingCentral mobile app. It updated Glip but not Meetings (and I had made sure I had RingCentral embedded selected in settings). And finally I tried changing on the RingCentral Phone app. Again, updated Glip but not Meetings.

How do I change the profile photo so either a different (non-skewed) photo appears or I can use a blank image or image with just my initials in RingCentral Meetings?
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Jessica - Community Moderator, Official Rep

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Hi Anita, 

You can try uploading a different picture into Glip and see if that profile photo will sync to Meetings correctly, but right now we don't have a solid process to update Meetings profile pictures. 
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Anita Williams

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Hi Jessica - Thanks. Already tried but it didn't sync to Meetings. I'll wait for a new process. - Anita
(Edited)
Is there any update on a solution to the missing profile photo update functionality? As is true for others I've  updated my photo in Glip & Phone w/o issue but am stuck with a highly unprofessional photo in Meetings.  help!
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Keith Randolph

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See Kristy Holmes Solution posted 3 weeks ago in the below thread.
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Erica

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I have removed my picture on RingCentral Phone but it has not been removed from Glip. How can i remove it from there? It only gives the option to change it not remove it. 
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Saadet, Employee

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Hey Erica, you can't remove the profile picture in Glip - only change it to something else.
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Hannah LaMere

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has this corrected yet? I'm having the same issues now, July 2019.
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Jessica - Community Moderator, Official Rep

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Not yet Hannah. 
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Ryan Orscheln

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Reach out when you do! Really need this fixed...
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Kristy Holmes

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Same problem for me. Have changed my picture in Glip, in the mobile app, everywhere possible, but the old picture is still showing in meetings. The worst part is I had cropped the original picture (of me and my husband) to just show my face, but in Meetings it is pulling the full picture! Not very professional-looking and I'm desperate to change it!
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J.B. Ferguson, Champion

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Erica,

Saadet is correct, but what you can do is create a blank JPG image in Paint or any other application that can create a blank image. You could also grab a screenshot of a blank area of a screen with something like the Windows snipping tool. You can then change the photo in Glip with this blank image.

I've attached a white blank image for you that you can download (It's white so click just below this).
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Erica

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Thank you! 
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J.B. Ferguson, Champion

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You're very welcome.
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Mark

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This is garbage ... fix this so we can edit, change, and remove an image directly from the meetings app ... who created this user experience? 
(Edited)
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Lisa Leslie

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Agreed - spent WAYYY too much time trying to fix what's evidently unfixable! Really lame. It updates OK in the phone app and shows OK in Glip and mobile even - but not on my huge monitor... really want that gone and/or at least changed! Ridiculous.
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LDK

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I agree, this should be an easy fix on RingCentral's end. It's not asking a lot to be able to delete a photo and revert to the user's initials that already existed in your system to begin with. 

Can you please let us know that you're working on this simple improvement? 

Thanks
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Lisa Leslie

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Makes it seem like a pretty smalltime operation, doesn't it? Is there like one developer and he's on vacation most of the time? I really hope someone is checking these posts - totally unprofessional to let something so basic and necessary remain broken for what appears to be YEARS. Makes me want to push to switch to something more polished and customer-friendly. 
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Shari Riley

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Same issue as others have mentioned.  I updated a new photo  in Glip but the one that shows in meetings is the old one.  Wish there was a way to manually update in meetings since it clearly doesn't sync correctly from glip all the time.
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Shannon Goins

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We're having the SAME issue in our organization for many of our members. Has anyone figured out the fix?? 
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Erik Anderson

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I don't see any fix in the near future.  I've had a issue on PKI hold for over 14 months.  RC doesn't even reply to my updates on the ticket asking for resolution.  If you want to fix it yourself without waiting on ring just delete and re add the user.
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Ray Thomas

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Wow. As sad as it is, I guess this does make sense. Thank you for the great idea, Eric! Will just have to recustomize my calling, ringback music, etc... It's a shame RC can't fix their own issue...
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Shannon Goins

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That's one fix!! I'll take it. Thanks, Eric. 
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Ricardo De Jesus

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not sure if anyone posted this solution.

RingCentral Meetings Windows App stores the Avatar image under Appdata\Roaming\RingCentralMeetings\data\

First, delete the conf_avatar files from the above location.
Make sure the Ring Central Apps are closed when you do this.
Launch Glip and Update your photo. 
Then launch RingCentral Meetings app.
You should now see the correct image.

There is a possibilty that you need to uninstall the RingCentral Meetings app from windows and
then delete the RingCentralMeetings folder from the appdata location.

The folder will recreate itself when you reinstall the application
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Erik Anderson

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This did not work for me. I uninstalled, deleted ringcetralmeetings from appdata, reinstalled with no change.
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Ricardo De Jesus

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Do you have the RingCentral App on your phone?
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Erik Anderson

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I do, i also have meetings installed on multiple PC's 
(Edited)
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Erik Anderson

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Removed software off all PC's, removed apps from phone, deleted all app data.  Issue still remains.  Has this solution been proven?  It doesn't work for me
(Edited)
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Doug Routledge

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This works.  It's the avatar file though that is recreated, not the conference ones.  Close meetings, delete that 1 file, relaunch, and you new updated glip app photo is your meetings photo.
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Kristy Holmes

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My awesome IT Service Desk just gave me a solution that worked! 
On Android or iOS app:
-Go to the RingCentral app (not Meetings)
-If on Android, click the hamburger menu in the upper left then Select Meetings from the menu or
-If on iOS, click Meetings icon on bottom menu
-Once in Meetings, click the 3 dots in the upper right corner
-Select Meeting Settings
-Select Video Service
-Select RingCentral Meetings Embedded
-Back on Meetings screen, click Start
-End your mobile meeting then go back to your desktop and launch RingCentral Meetings and select Start Without Video. 

I'm not an IT person and I do not work for RingCentral so don't get all cranky if this doesn't work for you, but I tried a bunch of stuff that didn't work and then this did so hopefully it works for some of you as well.
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Keith Randolph

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Agreed - this worked for me as well.  There was a delay on the desktop, but restarted the desktop app and the changes occurred.  Thanks to Kristy!!!!
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Anita Williams

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Odd as I had tried this 4 months ago and it didn't work. I already had RingCentral Meetings Embedded selected but changed my pic and then went through this and after closing both RC and Meetings on my desktop and then reopening Meetings first, it worked. Thanks Kristy
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Erik Anderson

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This worked for me as well!  It took some trial and error as I already had embedded selected.  The key for me was to upload a picture to the RC app and then select embedded to push that image to meetings.  Thanks Kristy! 
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Johnny Polanco

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Awesome! This worked. Thank you.
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Bob McCarthy

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This reply was created from a merged topic originally titled How can I remove/change the profile photo that appears when I'm in RingCentral Me....

When I'm in RingCentral Meetings and have my video camera turned off, a profile picture is displayed as a default. I'd like to remove/change that photo... How?
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Saadet, Employee

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Hey Bob, check out Kristy's workaround and see if it helps :)
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Bob McCarthy

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Thank you - seems to have worked.
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Erik Vlach

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This reply was created from a merged topic originally titled change profile picture to default.

A way to change the profile picture to the default initials. 
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Saadet, Employee

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Hey Erik, check out Kristy's workaround and see if it helps :)