Ring all-in-one app

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9 user
desktop & phone app user
this is troubling as it seems that you do not use your own product in the way we do.
When Ring took over Glip they combined the 2 companies and died so upgrades, so they think. 
We now get all phone numbers when there are messages or texts in our "PEOPLE" list.  it moves our contacts around and fills the space.  We use this "Peoples" category for our in-house contacts. Why not just separate the list into PEOPLE and "outside texts, messages ete or name it something else but leave our list of people alone 
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Beck

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  • this is just poor in that you did not think it through before release

Posted 1 month ago

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Shelly Roth, Champion

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this is one reason we are not moving into 1 app yet.  Keeping it separate works well for us and there are too many options not available yet with the combined app.
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Aloia McKinnon

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@Shelly Roth, and having two separate apps do the same thing is redundant. We need an option to disable sms from showing up on the left hand pane of RingCentral (GLIP). This "new" feature is redundant and personally an eyesore. We use RingCentral (Phone) for that purpose. Additionally, why did you guys name two products with nearly the same name? It used to be called GLIP, but now it's called RingCentral APP. RingCentral is now called RingCentral Phone. This even creates confusion when speaking to customer service. Why create an update with nonsensical redundancy and the renaming of two separate products? This doesn't create a better brand nor product recognition, but rather confusion! WHY!?
(Edited)
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Saadet - Community Support, Official Rep

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Hi Aloia, Shelly is not a RingCentral employee and, therefore, cannot answer your questions.

You can learn more about the app change on this thread

We are working on creating a unified application, which is why SMS has been added to the RC (Glip) app.