RIng Back after specified time

  • 0
  • 7
  • Question
  • Updated 1 year ago
  • Answered
In our old phone system, if a lobby employee put a person on hold, after approximately 60 seconds, the call would ring back to the Lobby Huntgroup that put them on hold.  This was to safeguard against someone dropping the ball, and forgetting a call.  We do not want it to go to voicemail after a certain time, but to ring back to our Lobby Huntgroup.  Is there a way to do this in Ring Central?  Thanks.
Photo of John Crocker

John Crocker

  • 250 Points 250 badge 2x thumb

Posted 3 years ago

  • 0
  • 7
Photo of Mike

Mike, Official Rep

  • 94,910 Points 50k badge 2x thumb
Sorry, but at this time there's not an option other than voicemail, or disconnect. 
Photo of Kimberly


  • 316 Points 250 badge 2x thumb

I see this conversation was a year ago, any updates for a ring back while on park?
Photo of Saadet

Saadet, Employee

  • 68,888 Points 50k badge 2x thumb
Hey Baker,

Check out Brandon's reply on this thread :)
Photo of Chris Jenkins

Chris Jenkins

  • 324 Points 250 badge 2x thumb
A ring back back reminder for a call 'on hold' is a very basic requirement that has been present in phone systems since the 1970's.   Ring Central Phone Desktop APP needs to provide for this.  It's a basic.
Photo of Dan S

Dan S

  • 380 Points 250 badge 2x thumb
They don't care.
Photo of Chris Jenkins

Chris Jenkins

  • 324 Points 250 badge 2x thumb
Hey Dan. Thanks for the comment. There will be those at Ring Central that do care and as I have made the effort to join the RC community site it's my job to make them care. RC have recently expanded into Australia and we have a very capable account exec here.  I like the product and recommended it to others so I want it to improve.  Sometimes it takes a little time and persistence to make change.