RIng Back after specified time

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  • Updated 3 months ago
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In our old phone system, if a lobby employee put a person on hold, after approximately 60 seconds, the call would ring back to the Lobby Huntgroup that put them on hold.  This was to safeguard against someone dropping the ball, and forgetting a call.  We do not want it to go to voicemail after a certain time, but to ring back to our Lobby Huntgroup.  Is there a way to do this in Ring Central?  Thanks.
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John Crocker

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Posted 2 years ago

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Mike, Official Rep

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Sorry, but at this time there's not an option other than voicemail, or disconnect. 
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Kimberly

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Hello, 

I see this conversation was a year ago, any updates for a ring back while on park?
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Saadet - Community Support, Official Rep

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Hey Baker,

Check out Brandon's reply on this thread :)
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Chris Jenkins

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A ring back back reminder for a call 'on hold' is a very basic requirement that has been present in phone systems since the 1970's.   Ring Central Phone Desktop APP needs to provide for this.  It's a basic.
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Dan S

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They don't care.
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Chris Jenkins

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Hey Dan. Thanks for the comment. There will be those at Ring Central that do care and as I have made the effort to join the RC community site it's my job to make them care. RC have recently expanded into Australia and we have a very capable account exec here.  I like the product and recommended it to others so I want it to improve.  Sometimes it takes a little time and persistence to make change.