ring central app help link goes to salesforce

  • 0
  • 4
  • Question
  • Updated 10 months ago
  • Answered
When I click on Help (F1) in the ring central app it opens a web broswer to a salesforce link:

Does this happen to anyone else?
Photo of Michael Berkeley

Michael Berkeley

  • 670 Points 500 badge 2x thumb
  • puzzled

Posted 11 months ago

  • 0
  • 4
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 9,242 Points 5k badge 2x thumb
Hi Micheal, 

This is a known issue that we're working on correcting! In the meantime, here is the correct link for Glip help: success.ringcentral.com/app
Photo of Neil Joyer

Neil Joyer

  • 106 Points 100 badge 2x thumb
This is the first link I get when I search for "Glip Support" on google:
https://help.glip.com/hc/en-us

This gives me an SSL certificate error. And when I say continue anyway, then it takes me to the same referenced url (https://www.salesforce.com/products/community-cloud/overview/)
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 8,324 Points 5k badge 2x thumb
Thanks Neil, we are aware of this error and are working on it :)