Ring Central App to be visible while in the 'Notes' section in Salesforce.

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  • Idea
  • Updated 3 years ago
  • (Edited)
Account Type: US account
Description: At Rio Nutrition, we deal with ranchers to increase conception rates, put more frame growth on calves, and reduce the input costs.
Feature Request Description: I am requesting that while in Salesforce, the Ring Central App on the side panel to be visible while specifically in the 'Notes' section of Salesforce.
Benefits: Employees here would find this extremely beneficial because while they are on the phone with a client, they are typing notes in Salesforce. When the call ends and they are still typing notes, they want to be able to still see, at a glance, how long the call was, did it log, did it save, etc. It would be a feature that would make using Ring Central and Salesforce together much easier and user friendly. We have roughly 20 users at Rio Nutrition that would find this beneficial.
Case #: 05504618 
Users: 33 Users / 29 Lines

Photo of Gifford Chester

Gifford Chester, Employee

  • 70 Points

Posted 3 years ago

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Photo of Tai Glass

Tai Glass

  • 60 Points
Similar scenario here at my organization.  If an employee is on a call, typing into the notes field, and once the call is over, a new call comes in, the note field from the previous call disappears.  My user base would love to see this not happen when a call comes in, and this makes the RingCentral/Salesforce integration more robust.
Please fix ASAP