This conversation has been merged. Please reference the main conversation: Nomenclatures
Is there a Key to the different terms used in the call log primarily under "A?
I just called RC Support and they pretty much had no clue what anything meant on the call log. Had a call that I wanted to look into what happened. RC support couldn't tell me anything and didn't want to escalate. The caller stated her experience was completely different from what the call log appears to show, unless I am miss understanding the call log.
Support has not been very helpful so far.