Ring Central For WIndows 9.2.4 is Crashing

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  • Question
  • Updated 9 months ago
  • Acknowledged

Ring Central for Windows V9.2.4 is crashing.  I uninstalled and reinstalled - No Change.  I re-downloaded the MSI and uninstalled an re-installed - No change.  I am running 32 bit Windows 7 and I am not going to Go Live with the Ring Central


Problem: Halt on unexpected exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x0C6C737D; read 0x00000018;
 * stack trace *
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
RegisterProcTableCallback
DrvSetContext
wglSwapLayerBuffers
wglMakeCurrent
<undef>
<undef>
<undef>
<undef>
std::_Vector_iterator<std::_Vector_val<std::_Simple_types<ModanoUtils::CmdItem> > >::operator++
_is_c_termination_complete
boost::function0<void>::operator()
_is_c_termination_complete
QCoreApplicationPrivate::shouldQuit
RtlFreeHeap
ModanoUtils::ModanoCmdSwitches::CrSwitch
_is_c_termination_complete
Utils::ExecuterWrapper<<lambda_0f8fc8014d48bdae8bff15f0c408c6f1> >::Execute
Utils::ExceptionInfo::operator=
__scrt_uninitialize_type_info
Platform::OsTryCatch
_is_c_termination_complete
Utils::AppEntryRun
AppStart
_is_c_termination_complete
BaseThreadInitThunk
RtlInitializeExceptionChain
__scrt_winmain_policy::get_app_type
<undef>

Details: Exception
>>>
Halt on unexpected exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x0C6C737D; read 0x00000018;
 * stack trace *
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
DrvSetLayerPaletteEntries
RegisterProcTableCallback
DrvSetContext
wglSwapLayerBuffers
wglMakeCurrent
<undef>
<undef>
<undef>
<undef>
std::_Vector_iterator<std::_Vector_val<std::_Simple_types<ModanoUtils::CmdItem> > >::operator++
_is_c_termination_complete
boost::function0<void>::operator()
_is_c_termination_complete
QCoreApplicationPrivate::shouldQuit
RtlFreeHeap
ModanoUtils::ModanoCmdSwitches::CrSwitch
_is_c_termination_complete
Utils::ExecuterWrapper<<lambda_0f8fc8014d48bdae8bff15f0c408c6f1> >::Execute
Utils::ExceptionInfo::operator=
__scrt_uninitialize_type_info
Platform::OsTryCatch
_is_c_termination_complete
Utils::AppEntryRun
AppStart
_is_c_termination_complete
BaseThreadInitThunk
RtlInitializeExceptionChain
__scrt_winmain_policy::get_app_type
<undef>

<<<
ESS::Assertion in thread main (2288) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:385 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)
* Stack trace *
ESS::BaseException::GetStack
ESS::BaseException::BaseException
ESS::HaltOnUnexpected
CrashReporter::SendCrashReport
UnhandledExceptionFilter
EtwReplyNotification
RtlInitializeExceptionChain

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Chris Barron

  • 72 Points

Posted 9 months ago

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Saadet - Community Support, Official Rep

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Hello Chris,

Please open up a case with us and include this information. We will also gather the debug logs from you to further investigate.