Ring Central Meeting Scheduled in Google Calendar- Wrong Time in Ring Central Meetings App

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  • Updated 2 weeks ago
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Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?
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David Garrity

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Posted 1 month ago

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David Garrity

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See attached example
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Jenn, Official Rep

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Hello David! 

You will need to change the timezone from your RingCentral Meeting app itself. 

You can do this by clicking the schedule icon and you will see the timezone below start and duration.
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David Garrity

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Hi Jenn-

The Ring Central engineering team has taken this on, its a known bug.  Thanks for the reply.
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David Garrity

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Is there a status from engineering when this fix can be expected?
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David Garrity

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2 weeks plus, no resolution, no communication on estimated resolution time?  Not great support
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Jessica - Community Moderator, Official Rep

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Hi David, 

We have not heard anything from the engineering team regarding when this will be resolved. The case you opened will automatically be closed when this is resolved and you'll received a notification. I'm sorry there hasn't been more movement on this. 
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David Garrity

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Any status?
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David Garrity

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Hi Jessica- Any further status from engineer- looks like we are going on a month of this functionality being broken.
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Jessica - Community Moderator, Official Rep

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Hi David, 

I just checked, and there has not been an update to the bug report yet.