Ring Central Meeting Scheduled in Google Calendar- Wrong Time in Ring Central Meetings App

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Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?
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David Garrity

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Posted 5 months ago

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David Garrity

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See attached example
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Jenn, Official Rep

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Hello David! 

You will need to change the timezone from your RingCentral Meeting app itself. 

You can do this by clicking the schedule icon and you will see the timezone below start and duration.
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David Garrity

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Hi Jenn-

The Ring Central engineering team has taken this on, its a known bug.  Thanks for the reply.
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David Garrity

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Is there a status from engineering when this fix can be expected?
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David Garrity

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2 weeks plus, no resolution, no communication on estimated resolution time?  Not great support
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Jessica - Community Moderator, Official Rep

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Hi David, 

We have not heard anything from the engineering team regarding when this will be resolved. The case you opened will automatically be closed when this is resolved and you'll received a notification. I'm sorry there hasn't been more movement on this. 
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David Garrity

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Any status?
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David Garrity

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Hi Jessica- Any further status from engineer- looks like we are going on a month of this functionality being broken.
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Jessica - Community Moderator, Official Rep

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Hi David, 

I just checked, and there has not been an update to the bug report yet. 
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David Garrity

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Is this every going to be resolved?  The radio silence from support in official cases, as well as via the community is poor form.
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Ashley Finch

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I'd like to add to this post as I reported the same issue earlier. It's rather frustrating when you get confused customers calling you because the time on the meeting was "wrong"!
Support told me that I'd need to submit a feature request for this...I'm glad I've found a thread where it's been acknowledged by engineering at least, although there doesn't seem to be much progress being made!
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Harrison Farr

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This is a weird bug. We're new RC customers and this is starting to aggravate everyone across our small org. What are other's solution? Just uninstall the Calendar extension and schedule from the Meetings app directly?
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David Garrity

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Yeah, unfortunately that will be the solution.  Do not hold your breathe on Ring Central fixing this, I have had a case open with them regarding this issue since February 17.  For a commercial product, outright embarrassing.
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Thorben Grosser

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I am getting that same issue.