Ring Central Meetings: crashing

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  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
When attempting to launch or join a RingCentral Meeting the application crashes once the video is initialized. Earlier last week, the application was working just fine and without any issues. Late last week and this week however, nothing but problems. I can join and host meetings with others using video, but once I initialize my own video the application crashes.

I've tried
  1. unplugging the webcam (Logitech v-u0022) and plugging it back in.
  2. sfc /scannow
  3. Disabling Anti-Virus
  4. All Windows Updates Done
  5. Latest nVidia driver installed
  6. Uninstalling and reinstalling the latest RingCentral Meetings application (are there older versions I can download and try?)
  7. Also installing RingCentral Desktop application
  8. Anti-Virus full scan
  9. msconfig > disabled all unnecessary startup applications and services
Notes
  1. Video works fine in the "settings" window.
  2. Skype works without any problems.
  3. Google+ Hangouts works without any problems.
  4. The problem was noticed around last Wednesday.
  5. All user accounts on this PC are affected by this problem

Windows Error Reporting
Fault bucket , type 0Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: RingCentralMeetings.exe
P2: 2.5.2014.429
P3: 555a02aa
P4: zlt.dll
P5: 1.34335.2013.1205
P6: 555a0235
P7: c000001d
P8: 00085a79
P9: 
P10: 
Attached files:
C:\Users\dtacker\AppData\Local\Temp\WERB32B.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\dtacker\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_RingCentralMeeti_baa82d86ba92e3c0ba8447e97e210c45816d5ce_0be2bf4c
Analysis symbol: 
Rechecking for solution: 0
Report Id: 0496f403-1466-11e5-b9ac-bcaec5920da7
Report Status: 65
Application Error

Faulting application name: RingCentralMeetings.exe, version: 2.5.2014.429, time stamp: 0x555a02aaFaulting module name: zlt.dll, version: 1.34335.2013.1205, time stamp: 0x555a0235
Exception code: 0xc000001d
Fault offset: 0x00085a79
Faulting process id: 0x1604
Faulting application start time: 0x01d0a8728be67c2a
Faulting application path: C:\Users\dtacker\AppData\Roaming\RingCentralMeetings\bin\RingCentralMeetings.exe
Faulting module path: C:\Users\dtacker\AppData\Roaming\RingCentralMeetings\bin\zlt.dll
Report Id: 0496f403-1466-11e5-b9ac-bcaec5920da7
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Dave Tacker, Champion

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  • bothered

Posted 4 years ago

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Mike, Official Rep

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Thanks for posting all the details. It looks like the problem may be that your version is too old, so I would not recommend rolling back.  Try uninstalling your current version.  You can download the most recent version by logging into your account, clicking tools and then "Meetings App"
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Dave Tacker, Champion

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Hi Mike,

I am already using the latest version of the application. As far as I know, the older version was working fine and we were not experiencing any issues until we upgraded. Could you provide a link to the last version before the latest?
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Mike, Official Rep

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Your error report shows v 2.5.  the most recent is 3.5.  I don't have an older link available. 
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Dave Tacker, Champion

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Mike, Official Rep

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I am wondering if there are remnants of the old version interfering. What operating system are you using? 

Can you try to uninstall the program, then search the computer for any files or folders named "RingCentral Meetings" and delete them. Then reinstall the software again.

Be sure to check all 3 of these folders.   The Program Data folder might be hidden by default, so you may have to "unhide" this folder from within the Control Panel. 

(Edited)
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Dave Tacker, Champion

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Currently running Windows 7 PRO. I considered the same thing, I deleted all "RingCentral" folders in Program Files and Program Files (x86), as well as %APPDATA% Local and Roaming, downloaded a fresh .exe and installed again. The problem persisted.

I called RingCentral Support, they elevated my ticket to Level 2, and I got an email back which told me that they are aware of the problem, and to download an older version of the application, and gave me a link. The linked version fixed my issue.

Matthew Hunt replies:
This issue was also reported from another account and is being tracked under number RC-54204. You case will be escalated as part of this issue.
As a workaround, please install the following version of RingCentral meetings. If prompted to update to the new version you will need to select no. 
https://ringcentral.box.com/s/1gf3nlcb3fkqa9kkc85r3yo7ok1xfjhw
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Mike, Official Rep

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Thanks for the follow up Dave.  Did you have a chance to do this and is it OK now? 
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Dave Tacker, Champion

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Upon installing the older version (see linked) everything works as it used to.
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Mike, Official Rep

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OK.  great!  thanks again for sharing the info above. 

Mike 
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Ari Ioannides

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I'm having the EXACT same problem but on a mac. I can start a meeting, or even test my video bus as soon as somebody joins the meeting the app just crashes. 

Process:         RingCentral Meetings [52261]Path:            /Applications/RingCentral Meetings.app/Contents/MacOS/RingCentral Meetings
Identifier:      us.zoom.ringcentral
Version:         ZoomBundleVersionNumber (ZoomBundleVersionNumber)
Code Type:       X86 (Native)
Parent Process:  launchd [170]

Date/Time:       2015-06-22 15:03:33.495 -0600
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version:  9

Interval Since Last Report:          662295 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report:  1202 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      FB90C85F-8514-4ED4-94BA-D1D86A6E9879

Crashed Thread:  14

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:
objc[52261]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x91b4f9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x91b58b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x91b581dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x91b58088 CFRunLoopRunInMode + 120
6   com.apple.HIToolbox           0x97a13543 RunCurrentEventLoopInMode + 318
7   com.apple.HIToolbox           0x97a1a8ab ReceiveNextEventCommon + 381
8   com.apple.HIToolbox           0x97a1a71a BlockUntilNextEventMatchingListInMode + 88
9   com.apple.AppKit               0x9345eee8 _DPSNextEvent + 678
10  com.apple.AppKit               0x9345e752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
11  com.apple.AppKit               0x9345aac1 -[NSApplication run] + 911
12  com.apple.AppKit               0x936ebac5 NSApplicationMain + 1054
13  us.zoom.ringcentral           0x00002b21 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x996e290a kevent + 10
1   libdispatch.dylib             0x93138e04 _dispatch_mgr_invoke + 969
2   libdispatch.dylib             0x93137853 _dispatch_mgr_thread + 53

Thread 2:
0   libsystem_kernel.dylib         0x996e2ca6 __poll + 10
1   SaaSBee.util                   0x0078e0c2 ssb::timer_drv_t::loop() + 622
2   SaaSBee.util                   0x0078a7d0 ssb::thread_base_t::thread_routine(void*) + 18
3   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
4   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 3:: WebCore: LocalStorage
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a93042c pthread_cond_wait$UNIX2003 + 71
3   com.apple.JavaScriptCore       0x963b15d1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4   com.apple.WebCore             0x9010ee11 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5   com.apple.WebCore             0x9010ed64 WebCore::LocalStorageThread::threadEntryPoint() + 74
6   com.apple.WebCore             0x9010ecc1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
8   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 4:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x91b4f9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x91b58b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x91b581dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x91b58088 CFRunLoopRunInMode + 120
6   com.apple.Foundation           0x9ae990c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7   com.apple.Foundation           0x9ae8ce25 -[NSThread main] + 45
8   com.apple.Foundation           0x9ae8cdd5 __NSThread__main__ + 1582
9   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
10  libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 5:
0   libsystem_kernel.dylib         0x996e1bb2 __semwait_signal + 10
1   libsystem_c.dylib             0x9a9307b9 nanosleep$UNIX2003 + 187
2   libsystem_c.dylib             0x9a930558 usleep$UNIX2003 + 60
3   SaaSBee.zChatApp               0x072869f7 CZPP2PHelper::CZPP2PHelperThread::ThreadProc() + 843
4   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
5   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 6:
0   libsystem_kernel.dylib         0x996e1bb2 __semwait_signal + 10
1   libsystem_c.dylib             0x9a9307b9 nanosleep$UNIX2003 + 187
2   libsystem_c.dylib             0x9a930558 usleep$UNIX2003 + 60
3   SaaSBee.zWebService           0x078e64e1 ZoomProxy::ProxyProvider::CZoomProxyDetectThread::ThreadProc() + 215
4   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
5   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 7:
0   libsystem_kernel.dylib         0x996e1bb2 __semwait_signal + 10
1   libsystem_c.dylib             0x9a9307b9 nanosleep$UNIX2003 + 187
2   libsystem_c.dylib             0x9a930558 usleep$UNIX2003 + 60
3   SaaSBee.zWebService           0x0785118d SB_webservice::httprequest::CSBHttpRequestThread::ThreadProc() + 87
4   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
5   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 8:
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a9303e0 pthread_cond_timedwait$UNIX2003 + 70
3   com.saasbee.-.viper           0x0a4624c1 0xa3d4000 + 582849
4   com.saasbee.-.viper           0x0a46108d 0xa3d4000 + 577677
5   com.saasbee.-.viper           0x0a462e6f 0xa3d4000 + 585327
6   com.saasbee.-.viper           0x0a462d31 0xa3d4000 + 585009
7   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
8   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 9:
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a9303e0 pthread_cond_timedwait$UNIX2003 + 70
3   com.saasbee.-.viper           0x0a4624c1 0xa3d4000 + 582849
4   com.saasbee.-.viper           0x0a500027 0xa3d4000 + 1228839
5   com.saasbee.-.viper           0x0a462e6f 0xa3d4000 + 585327
6   com.saasbee.-.viper           0x0a462d31 0xa3d4000 + 585009
7   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
8   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 10:
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x91b4f9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x91b58b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x91b581dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x91b58088 CFRunLoopRunInMode + 120
6   com.apple.CoreMediaIO         0x9c3b2ba2 CMIO::DAL::RunLoop::OwnThread(void*) + 160
7   com.apple.CoreMediaIO         0x9c3a870d CAPThread::Entry(CAPThread*) + 123
8   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
9   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 11:
0   libsystem_kernel.dylib         0x996e2ca6 __poll + 10
1   SaaSBee.util                   0x00785df1 ssb::poll_t::loop() + 231
2   SaaSBee.util                   0x0078a7d0 ssb::thread_base_t::thread_routine(void*) + 18
3   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
4   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 12:
0   libsystem_kernel.dylib         0x996e2ca6 __poll + 10
1   SaaSBee.util                   0x00785df1 ssb::poll_t::loop() + 231
2   SaaSBee.util                   0x0078a7d0 ssb::thread_base_t::thread_routine(void*) + 18
3   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
4   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 13:
0   libsystem_kernel.dylib         0x996e2ca6 __poll + 10
1   SaaSBee.util                   0x00785df1 ssb::poll_t::loop() + 231
2   SaaSBee.util                   0x0078a7d0 ssb::thread_base_t::thread_routine(void*) + 18
3   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
4   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 14 Crashed:
0   saasbee.zealot                 0x0df16775 0xdef2000 + 149365
1   saasbee.zealot                 0x0df23fe0 0xdef2000 + 204768
2   saasbee.zealot                 0x0df29108 0xdef2000 + 225544
3   saasbee.zealot                 0x0df2aac5 0xdef2000 + 232133
4   saasbee.zealot                 0x0df2a769 0xdef2000 + 231273
5   saasbee.zealot                 0x0def8f19 0xdef2000 + 28441
6   saasbee.zealot                 0x0defca09 0xdef2000 + 43529
7   saasbee.nydus                 0x0a2ff461 0xa2c3000 + 246881
8   saasbee.nydus                 0x0a2d21a4 0xa2c3000 + 61860
9   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
10  libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 15:
0   libsystem_kernel.dylib         0x996dfc76 semaphore_timedwait_trap + 10
1   com.saasbee.-.viper           0x0a454007 0xa3d4000 + 524295
2   com.saasbee.-.viper           0x0a4473a7 0xa3d4000 + 471975
3   com.saasbee.-.viper           0x0a462e6f 0xa3d4000 + 585327
4   com.saasbee.-.viper           0x0a462d31 0xa3d4000 + 585009
5   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
6   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 16:: com.apple.audio.IOThread.client
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.audio.CoreAudio     0x9ce139d6 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, unsigned int) + 122
3   com.apple.audio.CoreAudio     0x9ce13a42 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, unsigned int) + 60
4   com.apple.audio.CoreAudio     0x9ce0be37 HALC_ProxyIOContext::IOWorkLoop() + 1145
5   com.apple.audio.CoreAudio     0x9ce0b8fe HALC_ProxyIOContext::IOThreadEntry(void*) + 136
6   com.apple.audio.CoreAudio     0x9ce0b870 __HALC_ProxyIOContext_block_invoke_6 + 20
7   com.apple.audio.CoreAudio     0x9ce0b7f5 HALB_IOThread::Entry(void*) + 69
8   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
9   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 17:
0   libsystem_kernel.dylib         0x996dfc76 semaphore_timedwait_trap + 10
1   com.saasbee.-.viper           0x0a45485f 0xa3d4000 + 526431
2   com.saasbee.-.viper           0x0a4473d7 0xa3d4000 + 472023
3   com.saasbee.-.viper           0x0a462e6f 0xa3d4000 + 585327
4   com.saasbee.-.viper           0x0a462d31 0xa3d4000 + 585009
5   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
6   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 18:: com.apple.audio.IOThread.client
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.audio.CoreAudio     0x9ce139d6 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, unsigned int) + 122
3   com.apple.audio.CoreAudio     0x9ce13a42 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, unsigned int) + 60
4   com.apple.audio.CoreAudio     0x9ce0be37 HALC_ProxyIOContext::IOWorkLoop() + 1145
5   com.apple.audio.CoreAudio     0x9ce0b8fe HALC_ProxyIOContext::IOThreadEntry(void*) + 136
6   com.apple.audio.CoreAudio     0x9ce0b870 __HALC_ProxyIOContext_block_invoke_6 + 20
7   com.apple.audio.CoreAudio     0x9ce0b7f5 HALB_IOThread::Entry(void*) + 69
8   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
9   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 19:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a93042c pthread_cond_wait$UNIX2003 + 71

Thread 20:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a93042c pthread_cond_wait$UNIX2003 + 71

Thread 21:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a93042c pthread_cond_wait$UNIX2003 + 71

Thread 22:: JavaScriptCore::BlockFree
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a9303e0 pthread_cond_timedwait$UNIX2003 + 70
3   com.apple.JavaScriptCore       0x963b161c WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 156
4   com.apple.JavaScriptCore       0x965feb93 JSC::Heap::blockFreeingThreadMain() + 323
5   com.apple.JavaScriptCore       0x965febcf JSC::Heap::blockFreeingThreadStartFunc(void*) + 15
6   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
7   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 23:
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x91b4f9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x91b58b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x91b581dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x91b58088 CFRunLoopRunInMode + 120
6   saasbee.nydus                 0x0a2de1b0 0xa2c3000 + 111024
7   saasbee.nydus                 0x0a2d21a4 0xa2c3000 + 61860
8   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
9   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 24:
0   libsystem_kernel.dylib         0x996e202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x9a97dccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x9a97f6fe start_wqthread + 30

Thread 25:
0   libsystem_kernel.dylib         0x996e1bb2 __semwait_signal + 10
1   libsystem_c.dylib             0x9a9307b9 nanosleep$UNIX2003 + 187
2   libsystem_c.dylib             0x9a930558 usleep$UNIX2003 + 60
3   com.apple.CoreMediaIO         0x9c3be553 CMIOGraph::OneOrMoreInputUnitsAreReadyToBePulled(bool&) + 715
4   com.apple.CoreMediaIO         0x9c3be7c1 CMIOGraph::DoWork(unsigned long) + 395
5   com.apple.CoreMediaIO         0x9c3ce83c CMIO::Thread::QueuedTWorkThread<unsigned long>::DoWork() + 100
6   com.apple.CoreMediaIO         0x9c3d97c2 CMIO::Thread::SignaledThread::ThreadLoop() + 266
7   com.apple.CoreMediaIO         0x9c3d9655 CMIO::Thread::SignaledThread::WorkQueuedThreadCallback(void*) + 173
8   com.apple.CoreMedia           0x9c2b2e33 figThreadMain + 496
9   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
10  libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 26:
0   libsystem_kernel.dylib         0x996dfc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x996df1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x91b4f9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x91b58b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x91b581dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x91b68f01 CFRunLoopRun + 129
6   com.apple.cmio.DAL.VDC_4       0x0b04d9c5 0xb046000 + 31173
7   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
8   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 27:
0   libsystem_kernel.dylib         0x996e183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x9a97fe21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x9a93042c pthread_cond_wait$UNIX2003 + 71
3   saasbee.nydus                 0x0a2eaf59 0xa2c3000 + 163673
4   saasbee.nydus                 0x0a2d21a4 0xa2c3000 + 61860
5   libsystem_c.dylib             0x9a97bed9 _pthread_start + 335
6   libsystem_c.dylib             0x9a97f6de thread_start + 34

Thread 14 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x05c3cc10  ecx: 0x05c3c010  edx: 0x0df9d490
  edi: 0x00000398  esi: 0x00000000  ebp: 0xb02887b8  esp: 0xb0288784
   ss: 0x0000001f  efl: 0x00010202  eip: 0x0df16775   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
  cr2: 0x0df22c50
Logical CPU: 4

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 0x7569000 -  0x76c6ff7 +com.SaasBee.module.PTUI (3.5.16557.0519 - 3.5.16557.0519) <7991C481-9E4A-360C-9ED1-30D68EE0553E> /Applications/RingCentral Meetings.app/Contents/Frameworks/zChatUI.bundle/Contents/MacOS/zChatUI
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 0x7ab0000 -  0x7baaffb +zoom.us.zData (3.5.16557.0519 - 3.5.16557.0519) <63C97846-398E-329C-AD47-A499042C55CE> /Applications/RingCentral Meetings.app/Contents/Frameworks/zData.bundle/Contents/MacOS/zData
 0xa0b3000 -  0xa1b8ff7 +SaaSbee.ssb-sdk (3.5.16557.0519 - 3.5.16557.0519) <FB54198D-723B-3203-A7C4-A909880A0994> /Applications/RingCentral Meetings.app/Contents/Frameworks/ssb_sdk.bundle/Contents/MacOS/ssb_sdk
 0xa1c4000 -  0xa281fff +SaaSbee.mcm (3.5.16557.0519 - 3.5.16557.0519) <DF678E7C-8E61-3BD6-BCE6-29D95E60EB53> /Applications/RingCentral Meetings.app/Contents/Frameworks/mcm.bundle/Contents/MacOS/mcm
 0xa2c3000 -  0xa3baff3 +saasbee.nydus (3.5.16557.0519 - 3.5.16557.0519) <8A327AA7-097B-3A2E-82AF-1414092DDB19> /Applications/RingCentral Meetings.app/Contents/Frameworks/nydus.framework/Versions/A/nydus
 0xa3d4000 -  0xa551ff3 +com.saasbee.-.viper (3.5.16557.0519 - 3.5.16557.0519) <041D3093-501F-326F-AB4C-E895B2C70DAD> /Applications/RingCentral Meetings.app/Contents/Frameworks/viper.framework/Versions/A/viper
 0xa56c000 -  0xa6feff7 +SaaSbee.zVideoUI (3.5.16557.0519 - 3.5.16557.0519) <EDA34B68-C471-3C1F-9950-BF15B69E9855> /Applications/RingCentral Meetings.app/Contents/Frameworks/zVideoUI.bundle/Contents/MacOS/zVideoUI
 0xa754000 -  0xa7eaff7 +SaaSBee.zVideoApp (3.5.16557.0519 - 3.5.16557.0519) <D67D98C4-547C-3026-9FA3-8B01F07FAB80> /Applications/RingCentral Meetings.app/Contents/Frameworks/zVideoApp.bundle/Contents/MacOS/zVideoApp
 0xa8c1000 -  0xa8eeff3  com.apple.cmio.DAL.AVC_4 (216.0 - 3199.8) <C10F56E0-A8E0-3CDA-B7F5-791989009EB0> /System/Library/Frameworks/CoreMediaIO.framework/Resources/AVC.plugin/Contents/MacOS/AVC
 0xb002000 -  0xb032ff7  com.apple.FWAVC (201.47 - 47) <4C309BA5-820C-3C83-BA9F-ECDF9B0003E6> /System/Library/PrivateFrameworks/FWAVC.framework/Versions/A/FWAVC
 0xb046000 -  0xb06fffb  com.apple.cmio.DAL.VDC_4 (216.0 - 3199.8) <1C09E3FC-F72B-39EC-89E2-55B8441F5C18> /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/MacOS/VDC
 0xc936000 -  0xc942ffb  libGPUSupport.dylib (??? - ???) <A4467427-9E43-3F03-96E7-B09BBD5F0A6D> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupport.dylib
 0xc949000 -  0xc976ff0  GLRendererFloat (??? - ???) <B72FCE8D-7A5E-35F3-8A9F-0D139F8921AB> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
 0xc97f000 -  0xc988ff6  libcldcpuengine.dylib (2.0.19 - compatibility 1.0.0) <95A88DC8-E5EE-363F-9275-214D5AB7A2EF> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
 0xc98f000 -  0xc991fff  libCoreFSCache.dylib (??? - ???) <9E7CBE71-566C-36E9-A49F-C5FF6956D76F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
 0xc9f8000 -  0xc9f8ff7 +cl_kernels (??? - ???) <774F935E-7C60-4175-BAE8-E739C3C34AB6> cl_kernels
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 0xdfcd000 -  0xe155ff9  GLEngine (??? - ???) <84549EEF-900F-397A-AABC-47DD261F40BE> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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 0xe500000 -  0xe79cff3  com.apple.ATIRadeonX3000GLDriver (7.32.12 - 7.3.2) <86BEF6D7-D130-36AB-8939-5AB20C0681FE> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRadeonX3000GLDriver
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0x10b27000 - 0x10b84fff +zoom.mediabox (3.5.16557.0519 - 3.5.16557.0519) <31E02E50-CBD4-373F-9FDD-94D5EE4D2F49> /Applications/RingCentral Meetings.app/Contents/Frameworks/zmb.bundle/Contents/MacOS/zmb
0x11800000 - 0x11866ffb +com.zoom.annoter (3.5.16557.0519 - 30.0.1407.1) <2E102478-B6C8-386A-859D-C846F87419D4> /Applications/RingCentral Meetings.app/Contents/Frameworks/annoter.bundle/Contents/MacOS/annoter
0x8fe6f000 - 0x8fea1aa7  dyld (195.6 - ???) <60FD3471-A1D7-342E-99A7-3EDECDAEC6EC> /usr/lib/dyld
0x900ea000 - 0x900ebff4  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib
0x900ec000 - 0x900efffd  libCoreVMClient.dylib (??? - ???) <B8F8916D-F12A-3D95-ABF3-999D57B7D581> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x900f0000 - 0x90b21fff  com.apple.WebCore (7534.57 - 7534.57.7) <5FF60D46-9BC0-3B5A-AFF1-2C965D561009> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x90b22000 - 0x90b23fff  liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
0x90b24000 - 0x90b7fff3  com.apple.Symbolication (1.3 - 91) <B9D69476-B09A-38BB-AB8F-644C0032DA97> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x90b80000 - 0x90b88ff3  liblaunch.dylib (392.39.0 - compatibility 1.0.0) <9E6135FF-C2B1-3BC9-A160-B32D71BFA77C> /usr/lib/system/liblaunch.dylib
0x90bc6000 - 0x90bf0ff0  libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib
0x90bf1000 - 0x90bfcffb  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x90d45000 - 0x9166f87b  com.apple.CoreGraphics (1.600.0 - ???) <0F3B3EA8-5053-36D8-B67A-2C2C9D17D97A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x91670000 - 0x91707fff  com.apple.securityfoundation (5.0 - 55116) <510A3BA7-7171-3D98-A717-8EECCCE5FC91> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x91708000 - 0x9171fff8  com.apple.CoreMediaAuthoring (2.0 - 891) <69D569FD-670C-3BD0-94BF-7A8954AA2953> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthoring
0x91769000 - 0x91985ff7  com.apple.imageKit (2.1.2 - 1.0) <71FC9A62-4E07-307C-8E6B-4DE7661DC0A3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x91991000 - 0x91991ffe  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib
0x919dd000 - 0x91a3fff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
0x91b1d000 - 0x91cf4fe7  com.apple.CoreFoundation (6.7.2 - 635.21) <4D1D2BAF-1332-32DF-A81B-7E79D4F0A6CB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x91cf5000 - 0x91d32ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <007A1877-E981-3007-A8FA-9B179F4ED6D1> /usr/lib/libcups.2.dylib
0x91d33000 - 0x91d73ff7  libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x91d74000 - 0x91d96ffe  com.apple.framework.familycontrols (3.0 - 300) <6735D7ED-7053-3AB8-B144-E7F70A124CCD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x91d97000 - 0x91d97fff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91d98000 - 0x91da6fff  com.apple.opengl (1.8.1 - 1.8.1) <766AFB12-A2CB-3A55-B662-FC9FFCAE0008> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x91da7000 - 0x91ed3ff9  com.apple.CFNetwork (520.5.3 - 520.5.3) <D073C221-5E5F-3695-AAAF-721974A7F39B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x91ed4000 - 0x922c8feb  com.apple.VideoToolbox (1.0 - 705.94) <8FCC2C08-2D4C-3A96-B57A-CAA56911120F> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x925f9000 - 0x92639ff7  com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x9263a000 - 0x92758fec  com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x92759000 - 0x9275bffb  libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x92798000 - 0x927f6ff7  com.apple.coreui (1.2.2 - 165.11) <340B0B83-1407-3AB4-BCAB-505C29303EE2> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x928e5000 - 0x928feffb  com.apple.ScriptingBridge (1.2.1 - ???) <B1A7D3A5-4A82-3460-866D-103E15F92F36> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x928ff000 - 0x92963fff  com.apple.framework.IOKit (2.0 - ???) <94827954-5906-36C4-819B-24CDAFD85C72> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x92964000 - 0x92968fff  libGIF.dylib (??? - ???) <2ADFED97-2228-343D-9A53-207CBFDE7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x92969000 - 0x929b9ffa  libTIFF.dylib (??? - ???) <9525B0A1-A4FA-38CA-AF05-AB4C5EB61D5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x92a79000 - 0x92aedfff  com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x92aff000 - 0x92bd6ff3  com.apple.avfoundation (2.0 - 180.50) <7B7FDF30-AC40-3715-A409-B5A27F7B5585> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
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Mike, Official Rep

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Hi Ari Ioannides,   It looks like they are still working on this issue on our end.  I will send you an email with a download link if you want to roll back to an older version and try it. 

Mike
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Ari Ioannides

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Yes please. I can't do any video conferencing at all from my desktop.
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Mike, Official Rep

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Ari,  Uninstall your current version, then try this link: https://ringcentral.app.box.com/s/1gf3nlcb3fkqa9kkc85r3yo7ok1xfjhw  (Windows) 

Let us know if you still have the problem.
(Edited)
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Ari Ioannides

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Thanks for the link. I'm running a Mac that looks like a Windows version. 
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Mike, Official Rep

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Hi Ari,  I'll should be able to find the Mac version and I'll send you an email with a link.
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Warren Campbell

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Mike I was having the exact same problem. Went thru all types of camera, audio driver and windows updates. Disabled my AV and firewall as troubleshooting test.

I uninstalled the current version (3.5.16444.0518) and installed v2.7 per your link and this has fixed my problem. For giggles I attempted to update to current version again and my problem immediately came back., I will stay on v2.7 until a newer update comes out and I will try again. oddly enough this was only a problem on 1 out of the 15 desktops I rolled this out on.

I wasted about 2 hours troubleshooting before finally trying your suggestion even though I came across this post early in the process.

Thanks

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Dave Tacker, Champion

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Mike,

Any word as to when this will be fixed in a future release? Since having the most up to date release is normally the best practice, I'm afraid we'd be missing out on future bug-fixes and performance improvements being suck on this old version.
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Mike, Official Rep

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Sorry Dave,  I just checked and still don't have a date.  You are welcome to post here periodically if you don't hear anything. 

Mike 
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Dave Tacker, Champion

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Ok, thank you Mike. I'll check back periodically.
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George Ackerman

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3 weeks and nothing yet? I'm having the same issue.
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Mike, Official Rep

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The latest version at this time is 3.5.1.  If you've tried this version and it's crashing, the best thing to do is open a case to make sure we capture more data from the users having the problem. 
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a

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My crashing began about the same time on my WIn7 PC.  Any troubleshooting tips?
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Mike, Official Rep

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Go ahead and open a support case if you have not. If you want to try installing an older version, reply here and we'll send you a link. Let us know if you are on a Mac or PC. 
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a

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Thank you I will.
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Deshawn Jones

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I am having this same issue.  If possible can you send a link with a Win7 PC version as well.
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Mike, Official Rep

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Deshawn, what version are you using now? There are several Windows versions depending on your issue. It's almost always best to use the latest version and if you are having problems, open a support case instead of rolling back to an older version. 
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Deshawn Jones

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Windows 7 Professional. Operating system has been updated with most current patches.
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Mike, Official Rep

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I'm referring to the RC Desktop version.  It's almost always best to use the most recent release. If the most recent release is not working, then you'll want to open a support case. 
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Deshawn Jones

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Ring Central Meetings application Version 3.5.16444.0518.  Opening support case now.
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Deshawn Jones

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Any update? 
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Kim, Alum

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Deshawn, are you still having issues with RingCentral Meetings Crashing? As Mike stated this is usually due to a older version.  If it is still occurring please open a web case to have this issue further troubleshooted. Paste Case number here or e-mail it to community.support@ringcentral.com and I'll follow up with it.  
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James O'Donnell

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This reply was created from a merged topic originally titled Latest Version of Ringcentral Meetings Crashing on join?.

Downloaded the latest version of RC Meetings, the application crashes on joining meetings any ideas?
(Edited)
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Mike, Official Rep

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Hello James, This could be for a number of reasons. Can you tell us what version you are running?  And, did you try to uninstall and reinstall the latest version? 

Also, can you tell us what OS  your computer is running?   If you are getting any error messages let us know. 
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James O'Donnell

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Hi I'm using the latest version 3.6.28033.0928. OS is Windows 7 Enterprise 64Bit / Windows 7 Ultimate 64Bit.

What happens it that I set up a meeting, everything appears to work find until someone connects or I connect to someone else at this point the application just stops responding crashes then there is sometimes a loop of attempted reconnects. 

The web cam is a Creative Live! Cam Sync HD, we have used these cameras before and everything works excellent with Skype and alternative meetings software. 

Regards 

James 
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Mike, Official Rep

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Hi James,  The  3.6 version seemed to have fixed this for other users. You mentioned the model of your web cam. Have you tried it with different models, which did work?  Also did you try uninstalling the software or just upgrading from 3.5?   Please use this link to open a support case: Open a Case
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Warren Campbell

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3.6 has fixed this issue for me as well.
I had downgraded to 2.7 as 3.5 was problematic.
I performed a clean Uninstall of 2.7 and installed 3.6 and all seems well now.
Thanks.
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Mike, Official Rep

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Great. thanks for the followup.