I work with attendees on Ring Central Meetings that are NOT tech savvy. They often have trouble downloading the required plugin before launching a Ring Central Meetings session. I know similar services don't require any software to be downloaded. Is this planned for future versions of RC Meetings?
The most common thing I hear when trying to start a meeting: "Does anyone have a Webex account we can just switch to?"
My company deals with Government agencies and the majority of them do not have the rights on their computer to download anything. I have a personal WebEx account and use that when a customer can't get Ring Central to work.
Yesterday I signed up for a trial of GoToMeeting because I had more than 1 person and my webex account only allows one connection
This needs to be fixed. I can't use this as it is.
Please provide a web based client or browser plugin for RingCentral Meetings. Users with corporate security policies that prevent software downloads or installations can not use the RingCentral Meetings client.
Everyone has presented great reasons why an HTML5 based RingCentral Meetings would be a vast improvement over the current .exe file download version. Having to support my own clients remotely, the .exe download has always been a pain to get customers to find the download and run it. The majority of the time we get there, but only after spending an inordinate amount of time explaining how to find and run the .exe. Once they do, it usually only takes us a few more minutes controlling their computer remotely to resolve the issue, so in effect we have doubled or tripled our support times simply because we have to explain how to download, find, and run the .exe file.
For us, switching RC Meetings to HTML5 would mean a incredible savings in the time we must spend just getting to the point where we can support our customers. It would then add that much more value to the great service we already receive from our RC services!
Bottom line, please don't forget to VOTE for this feature!
Try out the Zoom web client for yourself:
(replace 0 with Zoom meeting ID -- won't work with RingCentral meeting ID)
From my research, it would seem that all of the browser only (no plugin) tools (join.me, appear.in etc) all currently rely on a framework called WebRTC. This is not present in IE, and is never likely to be in the future, so all of these tools require a plug-in to be downloaded when being used in IE, despite working perfectly in Chrome.
Microsoft Edge is now supporting ORTC, which may allow support for WebRTC enabled tools, but it's patchy at the moment.
I've come to the conclusion that there is never going to be an agentless / plugin-free solution for Internet Explorer.
Would anyone from RingCentral care to comment on this - is this more of a IE technical browser limitation, rather than an engineering issue? It would still be good to have the capability in Chrome though!
No download join option for those participants that do not have permissions to download applications is planned but date for delivery is TBD.
Zoom had made a strategic decision to not support WebRTC for the foreseeable future. However, they are supporting an HTML5-based join option (fall back to the app download), which will provide the ability for the user to watch screen sharing / video and dial in via the phone.
Please send this to all of your friends . . . as it would be great if those of us wanting a way to use ring without a 3rd party app download for webinars would list this as our #1 problem we wish they could solve . . . assuming it is true for you
For Windows and Mac clients to participate in meetings only (never host, schedule, manage users etc.) Would we only require the Desktop client for Windows and Mac's?
We have users with locked down workstations that may receive meeting invites in the near future, they cannot download and install any software on the workstations.
All software has to be packaged and deployed by IT (not ideal I know but that's life for now). Would the desktop client allow participation only? Does it require a RC account? Are there any fees? Is there a better option?
Despite the fact I have the "join from your browser" setting enabled for our accounts, Ringcentral is still pushing down the Meettings app when you open a meetings URL in your browser.