Ring Desktop App but not Mobile App

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When I receive a call, the desktop app on Windows *and* my mobile app ring simultaneously as I have in the mobile app set for "First ring" to be "Desktop apps and Smartphones".  I just want the desktop app to ring, not the mobile app, but I want to stay logged into my mobile app to easily check voicemail.  Is this possible?

Thanks,
Joe A.
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Joe Acunzo

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Posted 2 years ago

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Nathan Malone, U.S. Tier 2 Support

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Hello Joe,

If you open the setting menu on the Mobile app and disable the option labeled "Data (VoIP) Calling" this will stop call calls from coming to your Mobile app. You can stay logged in and view your logs and the like.

The only thing would be that if you want to do an outbound call from the app you would need to turn the option back on.

Thanks!
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Carl Garcia

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What about when you're answering the call on your RingCentral mobile App and not the RingCentral Phone? I think separating the Desktop from the Mobile App is something that is needed ASAP.

We created a Group for Sales and Customer Service in our RingCentral. While I'm in the office, I don't mind receiving these calls on my Desktop but not when I'm away from the office. The staff that is available and working in the office should be handling these calls. Otherwise, everytime the customer service line or sales lines ring, I get the call on my mobile app as well. This doesn't make any sense. There should be a fix or workaround for this.
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Chris Duquette, Champion

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i think the option to separate the 2 would be great, and to make my deskset ring before my mobile app. Having to turn that on or off when im in or out of the office to avoid 3 or more devices between my office staff and i ringing at the sametime for every call.