Ring Group Limitations to Analytical Portal

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  • Updated 10 months ago
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT):
    US

  2. A brief description of the business: 
    Logistics

  3. A high level description of the product or feature being requested:
    If using Ring Groups (Not to be confused with Queues), you are unable to use the analytical portal to pull reporting data- per user within the group. You are only able to look up call data of the Ring Group, and this data does not show on the user's call record (Answered, missed, transferred calls do not show on the portal if the call originated from a Ring Group). 

  4. A typical use case scenario explaining how your business would use the feature:
    To pull analytical data for users who are a part of Ring Groups

  5. Benefit of such feature:
    Currently, ANYONE who uses Ring Groups are unable to pull data per user using the Analytical portal. With limitations to Call Queues (Unable to have a queue go to another queue after it reached its max time, unable to have a queue go to an external number, unable to create sub-groups to ring simultaneously in a queue) Ring Groups are sometimes the better choice. 

  6. Number of Users and/or Digital Lines:
    400+

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Anthony Vorngsam

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Posted 10 months ago

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