Ring Mobile App and Desk Phone Simultaneously

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I would like to be able to set extensions to ring the mobile app and the desk phone simultaneously. According to your support people, I am unable to do that as it stands now.
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Ben Bonkoski

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Posted 3 months ago

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Chris Duquette, Champion

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turn on the mobile app and desktop app tab in call handling under your extension and install the mobile app on your phone. Set the forwarding to 0 seconds. that should cover all ringing. 
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Ben Bonkoski

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But if smart phone (and desk phone) is set to ring for "0" seconds, that means the smart phone will not ring?
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Brandon, Champion

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No, it should mean 0 seconds until it starts ringing your desk phone too. https://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA280000000Gwfj&lang=en...=
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Michael Arndt

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That's kind of a strange way to set it up. Why wouldn't they treat the mobile app as just another phone device?
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Brandon, Champion

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That should not be a problem.  Under Call Handling & Forwarding just set your desktop and smartphone app to 0 seconds and enable your desk phone below it.