Ring Mobile App and Desk Phone Simultaneously

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I would like to be able to set extensions to ring the mobile app and the desk phone simultaneously. According to your support people, I am unable to do that as it stands now.
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Ben Bonkoski

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Posted 7 months ago

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Chris Duquette, Champion

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turn on the mobile app and desktop app tab in call handling under your extension and install the mobile app on your phone. Set the forwarding to 0 seconds. that should cover all ringing. 
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Ben Bonkoski

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But if smart phone (and desk phone) is set to ring for "0" seconds, that means the smart phone will not ring?
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Brandon, Champion

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No, it should mean 0 seconds until it starts ringing your desk phone too. https://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA280000000Gwfj&lang=en...=
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Michael Arndt

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That's kind of a strange way to set it up. Why wouldn't they treat the mobile app as just another phone device?
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Will Fink

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Wow, that does explain a lot of the issues my users have been having (and I agree, makes no sense whatsoever).  The web interface should have a bit more verbiage to make that behavior clear - since it is the opposite of the way I have ever seen a VoiP phone configuration handle this situation.
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Brandon, Champion

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That should not be a problem.  Under Call Handling & Forwarding just set your desktop and smartphone app to 0 seconds and enable your desk phone below it.
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JustinHarrell

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The big problem with setting the app to 0 seconds which bit us really bad is if the deskphone is off for any reason (we had extended power outage), the app will do one quick ring and not let you pick up the call!

This whole setup is infuriating as it seems impossible to have it setup properly and robustly for desk or app usage.

You can't reorder the app and deskphone so the deskphone rings first which is the most obvious order, instead the app is hard coded to ring first???

You have a simultaneous ring option that doesn't work with app / deskphone, if it did I could set both to 4 rings or whatever then if deskphone is down app still rings 4 times...

Instead you have this workaround of 0 rings for app that actually doesn't mean 0 rings, it means ring the same as desk phone unless desk phone is off then ring once but impossible to pickup...

I know there is another huge thread on reorder app and desk phone, this wholes situation is almost laughable at this point.
(Edited)
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Chris Duquette, Champion

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yeah the only option is logging in through your mobile app and turning it on or off depending on where you're headed. I have a law office that I had to convince them to turn on the mobile app when leaving the office and turning it back off when at the office just to avoid the randomness of the ring problem between the mobile app and desksets.